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Recent Posts
- To get better complaints: help the customer to complain
- Systems thinking for middle managers: workplace democracy in action.
- In the age of social media, will your Chief Executive sort your mail?
- Tesco, horsemeat, and how to write an apology letter.
- Privacy and the right to be forgotten: who owns your personal information?
Top Posts & Pages
- Tesco, horsemeat, and how to write an apology letter.
- More words and phrases that kill customer service
- The myth of the rogue employee: rotten barrels create rotten apples
- Meet and greet: using the festive season for cross departmental meetings.
- To get better complaints: help the customer to complain
Category Archives: innovation
Privacy and the right to be forgotten: who owns your personal information?
Over the past year, the right to be forgotten (RTBF) has become a topic of debate and interest. What began as an academic or theoretical issue has become a legislative proposal within the European Union. From the perspective of the … Continue reading
Thoughts on Managing America’s renewal: educating ourselves to live within our means.
The financial crisis has shown that the economic growth over the past 20 years in the United States has been based largely, but not exclusively, on personal and corporate debt. The debt dependency has weakened the fundamental financial systems within the … Continue reading
Has horizon scanning failed the public sector by its inability to scan the financial crisis?
In 2008, I attended The February meeting of the FAN Club (Future Analysts Network). This was a meeting jointly hosted by Foresight Horizon Scanning Centre and the Cabinet Office’s Strategy Unit. The meeting was there to discuss the horizon scanning … Continue reading
The new renaissance paradigm: dream or nightmare for technological talent?
Within the social media revolution an idea has developed that we are seeing a new Renaissance. The idea is that a New Renaissance Paradigm in which those who create content can avoid the middle man that traditionally help them to … Continue reading
Posted in change, change managment, innovation, leadership, learning organisation
Tagged Apple, Business, Facebook, Google, Organization, Renaissance, social media, technology
1 Comment
5 Reasons why Tim Cook cannot save Apple
Tim Cook has received a large amount of attention for his deft handling of the post-Steven Jobs era at Apple. He has produced excellent financial results and his approach while a contrast to Jobs, presents an important continuity for the … Continue reading
Posted in change managment, creative destruction, culture, innovation, leadership, management, path dependency, renewal
Tagged Apple, apple iphones, China, IPad, ipads, IPod, Jonathan Ive, Steve Jobs, technology, Tim Cook
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Why people are going mobile? The web is too slow.
Just as video killed the radio star, advertisements have killed the web. People are going mobile for all the reasons why the web used to be good before the developers and advertisers got a hold of it. Back around 2000 … Continue reading
Posted in change, culture, innovation, path dependency
Tagged Advertising, BBC, Business, Facebook, Google, Link bait, marketing, Social network, Web page, World Wide Web
1 Comment
Monologue vs. dialogue: The myth that governments need more or better communication.
There is an on-going myth within social media circles that governments need more and better communication. The problem is that this is not true. Governments spend a large amount of time and money communicating with the public. They have annual … Continue reading
Posted in information management, innovation, knowledge worker, leadership, local government
Tagged Communication, Facebook, leadership, Organization, politics, social media, technology, Twitter, YouTube
5 Comments
Here is the next revolution in records and records management?
The way organisations view records and records management is set to change. Records management has always been about compliance. Businesses and governments have to comply with the law. There are penalties if a business or person does not keep the … Continue reading
Posted in information management, innovation, knowledge worker, records management
Tagged Archives and Records Management, Business, Business Services, cloud-computing, commodification, compliance issues, Consulting, Freedom of information, Freedom of information legislation, management requirements, records management
11 Comments
Hierarchies are networks! Hyperlinks do not subvert hierarchies.
For many who believe in the web as way to transform society, politics, and human life, my blog may come as a shock. There is no evidence to support the claim that hyperlinks subvert hierarchies. When you check the evidence, … Continue reading
