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Recent Posts
- Snowden’s public resignation as a whistle blower: lessons for changing an organisation?
- As the raw material of the digital economy, are you worried about your privacy or your cut of the profits?
- To get better complaints: help the customer to complain
- Systems thinking for middle managers: workplace democracy in action.
- In the age of social media, will your Chief Executive sort your mail?
Top Posts & Pages
- RBS vs. Lehman Brothers failures in leadership, culture, and regulators.
- Snowden’s public resignation as a whistle blower: lessons for changing an organisation?
- More words and phrases that kill customer service
- Thoughts on Barclays, Diamond, and a corporate culture in crisis
- Why Facebook and Google’s strengths are their strategic weakness: privacy and search logic become their downfall.
Category Archives: local government
Is augmented reality the future for archives in a digital age?
I have been thinking about the future of archives for the next 20 years and how services will be delivered. I am interested in how the public (archive users) will access the archives. In particular, I am interested in how … Continue reading
Are we all managers now?: the rise of the self-organising organisations.
The future of manager is connected to the future of work. There has been talk of the self-organising organisation, which would cut or end the need for managers. Instead, we are all managers now. The future of work will be … Continue reading
Has horizon scanning failed the public sector by its inability to scan the financial crisis?
In 2008, I attended The February meeting of the FAN Club (Future Analysts Network). This was a meeting jointly hosted by Foresight Horizon Scanning Centre and the Cabinet Office’s Strategy Unit. The meeting was there to discuss the horizon scanning … Continue reading
Monologue vs. dialogue: The myth that governments need more or better communication.
There is an on-going myth within social media circles that governments need more and better communication. The problem is that this is not true. Governments spend a large amount of time and money communicating with the public. They have annual … Continue reading
Posted in information management, innovation, knowledge worker, leadership, local government
Tagged Communication, Facebook, leadership, Organization, politics, social media, technology, Twitter, YouTube
5 Comments
Using your company’s services like a customer: your chance to learn and change?
In a recent blog post, Dan Lee had an excellent suggestion that gets to the heart of local government improvement. On point 12 of the post, he suggested that ”Use local government services like a resident would to see how … Continue reading
Posted in change managment, culture, customer service, innovation, local government, management
Tagged Peter Drucker, Robert McNamara
1 Comment
Do we still have typing pools?: Why culture trumps technology even social media
Dan Slee posted an interesting and provocative post with predictions about the future of social media in local government. http://danslee.wordpress.com/2011/12/30/epic-change-12-predictions-in-digital-in-local-government-for-2012/ I thought I would give my response and my prediction at the end. Overall, I tend to agree with him … Continue reading
Posted in change managment, knowledge worker, learning organisation, local government, path dependency
Tagged JFDI, local government, social media, Twitter, yammer
1 Comment
Outsourcing Records Management and Archives: A hypothesis in search of evidence
In today’s financially constrained times, there is a search to find ways to do more with less yet increase efficiency and effectiveness with records management. One area where savings and efficiencies have been promised is in records management.*** In particular, … Continue reading
Does the fish rot from the head down? When organisations go toxic
An ancient phrase says that a fish rots from the head down. The phrase is known in China as well as Europe in the middle ages. http://www.phrases.org.uk/meanings/fish-rot-from-the-head-down.html What is interesting about the consistency between the meanings for the phrase is … Continue reading
Posted in change managment, learning organisation, local government, management
Tagged Business, Enron, Government, Jeffrey Skilling, Kenneth Lay, Xenophon
3 Comments
Freedom of Information and Transparency performance improvement tools: Case Study: Camden squatters and empty properties
In the press there has been some concern that the move towards transparency either in £500 spend lists or specific requests for disclosure of information, has led to increased fraud. However, I would argue that neither FOI nor the transparency … Continue reading
