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Recent Posts
- To get better complaints: help the customer to complain
- Systems thinking for middle managers: workplace democracy in action.
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- Privacy and the right to be forgotten: who owns your personal information?
Top Posts & Pages
- Tesco, horsemeat, and how to write an apology letter.
- Systems thinking for middle managers: workplace democracy in action.
- Why Facebook and Google’s strengths are their strategic weakness: privacy and search logic become their downfall.
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- Does Yammer and social media lead to improved FOIA response rates?
Tag Archives: Conversation
Leadership is not a conversation
Despite the claims of Groysberg and Slind at Harvard Business Review, leadership is not a conversation because staff do not listen. The staff do not listen because what is being presented as a “conversation” or a “dialogue” is instead a … Continue reading
