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Recent Posts
- Snowden’s public resignation as a whistle blower: lessons for changing an organisation?
- As the raw material of the digital economy, are you worried about your privacy or your cut of the profits?
- To get better complaints: help the customer to complain
- Systems thinking for middle managers: workplace democracy in action.
- In the age of social media, will your Chief Executive sort your mail?
Top Posts & Pages
- RBS vs. Lehman Brothers failures in leadership, culture, and regulators.
- Does the fish rot from the head down? When organisations go toxic
- More words and phrases that kill customer service
- Thoughts on Barclays, Diamond, and a corporate culture in crisis
- Why do companies obey the law? Compliance in a self-regulated business is habit that needs to be nurtured.
Tag Archives: London
Freedom of Information and Transparency performance improvement tools: Case Study: Camden squatters and empty properties
In the press there has been some concern that the move towards transparency either in £500 spend lists or specific requests for disclosure of information, has led to increased fraud. However, I would argue that neither FOI nor the transparency … Continue reading
