-
Recent Posts
Top Posts & Pages
- More words and phrases that kill customer service
- Does the fish rot from the head down? When organisations go toxic
- Three reasons why Apple will disappear by 2020: What Machiavelli tells us about managing Apple’s future.
- How work can compromise our ethics
- The myth of the rogue employee: rotten barrels create rotten apples
Tag Archives: coronavirus
How not to lead or manage a health crisis
Trump’s response to the health crisis is problematic. He has botched the four steps of a crisis response that Joshua M Sharfstein identified in his excellent book: The Public Health Crisis Survival Guide.[i] The four steps are: Identifying the crisis, … Continue reading
Posted in bureaucracy, leadership
Tagged coronavirus, covid-19, crisis management, trump
