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- More words and phrases that kill customer service
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- Why do companies obey the law? Compliance in a self-regulated business is habit that needs to be nurtured.
- Monologue vs. dialogue: The myth that governments need more or better communication.
- How work can compromise our ethics
Category Archives: leadership
Silence and the South Yorkshire Police
For 27 years, the South Yorkshire Police (SYP) were institutionally silent about their Hillsborough failures. For 27 years the officers maintained their silence. For 27 years, they fought hard to deny the truth. The issue was not a dispute over … Continue reading
Posted in bureaucracy, change managment, coruption, culture, leadership, path dependency
Tagged Corruptiion, culture, path dependency, Sexual abuse, Silence, South Yorkshire Police, Voice
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Who was going to stop Roger Ailes?
In any organisation, the question is never “how did sexual harassment occur”, it is “who is going to stop it?” The organisation will not stop it unless someone stops him. The organisation as organisation will simply continue to function as … Continue reading
An analysis of Jeff Bezos’s email to Amazon staff
The following is an analysis of Jeff Bezos’s email to his staff after a New York Times article criticized the company and its culture. The email reveals more about Bezos than he realizes. It is worth understanding the full extent … Continue reading
What is a regime?
What do we mean by regime? I use this term often in my writing as it explains the wider context for political activity. Politics occurs within the regime and the regime shapes political activity. The term, though, is not used … Continue reading
Leaders determine culture: The troubling case of UK policing.
UK College of Policing published a report on police leadership culture.[1] The report found that the top officer culture is problematic as it encourages bullying, sexual harassment, and a sense of entitlement to legal and illegal perks. The report describes … Continue reading
Posted in bureaucracy, coruption, culture, leadership, learning organisation
Tagged Ethics, leadership, Middle management, Organizational culture, politics, Senior management
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The lies organisations tell themselves: the case of Rotherham Council
Every man has some [truths] which he would not tell to everyone, but only to his friends. He has others which he would not reveal even to his friends, but only to himself, and that in secret. But finally there … Continue reading
Posted in coruption, culture, leadership, management
Tagged Child protection, Child sexual abuse, England, Great Britain, Independent Police Complaints Commission, Member of Parliament, Metropolitan Borough of Rotherham, Rotherham Council, South Yorkshire, South Yorkshire Police, United Kingdom
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Is an organisation corrupt or just ill?
When we hear about a corrupt organisation we often are surprised and outraged. What we fail to consider is that all organisations are never completely healthy. They are all ill to some extent. They will have practices that are dubious, … Continue reading
Posted in coruption, culture, leadership, management
Tagged Ethics, leadership, organisation, Senior management
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