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- More words and phrases that kill customer service
- Does the fish rot from the head down? When organisations go toxic
- How work can compromise our ethics
- Three reasons why Apple will disappear by 2020: What Machiavelli tells us about managing Apple’s future.
- Are you aware of how your solution has unintended consequences?
Category Archives: leadership
How not to lead or manage a health crisis
Trump’s response to the health crisis is problematic. He has botched the four steps of a crisis response that Joshua M Sharfstein identified in his excellent book: The Public Health Crisis Survival Guide.[i] The four steps are: Identifying the crisis, … Continue reading
Posted in bureaucracy, leadership
Tagged coronavirus, covid-19, crisis management, trump
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Silence and the South Yorkshire Police
For 27 years, the South Yorkshire Police (SYP) were institutionally silent about their Hillsborough failures. For 27 years the officers maintained their silence. For 27 years, they fought hard to deny the truth. The issue was not a dispute over … Continue reading
Posted in bureaucracy, change managment, coruption, culture, leadership, path dependency
Tagged Corruptiion, culture, path dependency, Sexual abuse, Silence, South Yorkshire Police, Voice
1 Comment
Who was going to stop Roger Ailes?
In any organisation, the question is never “how did sexual harassment occur”, it is “who is going to stop it?” The organisation will not stop it unless someone stops him. The organisation as organisation will simply continue to function as … Continue reading
Posted in bureaucracy, change managment, compliance, coruption, culture, leadership, Uncategorized
Tagged Donald Trump, Fox News Channel, Gretchen Carlson, Republican Party United States, Roger Ailes, Sexual harassment, The New York Times
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An analysis of Jeff Bezos’s email to Amazon staff
The following is an analysis of Jeff Bezos’s email to his staff after a New York Times article criticized the company and its culture. The email reveals more about Bezos than he realizes. It is worth understanding the full extent … Continue reading
Posted in coruption, culture, leadership, management
Tagged Amazon.com, Darwinism, Dick Costolo, Jeff Bezos, Job Growth, Seattle, The New York Times, White House Press Secretary, White-collar worker
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What is a regime?
What do we mean by regime? I use this term often in my writing as it explains the wider context for political activity. Politics occurs within the regime and the regime shapes political activity. The term, though, is not used … Continue reading
Posted in coruption, culture, leadership, learning organisation
Tagged David Cameron, Government of the United Kingdom, United Kingdom
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Leaders determine culture: The troubling case of UK policing.
UK College of Policing published a report on police leadership culture.[1] The report found that the top officer culture is problematic as it encourages bullying, sexual harassment, and a sense of entitlement to legal and illegal perks. The report describes … Continue reading
Posted in bureaucracy, coruption, culture, leadership, learning organisation
Tagged Ethics, leadership, Middle management, Organizational culture, politics, Senior management
1 Comment
The lies organisations tell themselves: the case of Rotherham Council
Every man has some [truths] which he would not tell to everyone, but only to his friends. He has others which he would not reveal even to his friends, but only to himself, and that in secret. But finally there … Continue reading
Posted in coruption, culture, leadership, management
Tagged Child protection, Child sexual abuse, England, Great Britain, Independent Police Complaints Commission, Member of Parliament, Metropolitan Borough of Rotherham, Rotherham Council, South Yorkshire, South Yorkshire Police, United Kingdom
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Is an organisation corrupt or just ill?
When we hear about a corrupt organisation we often are surprised and outraged. What we fail to consider is that all organisations are never completely healthy. They are all ill to some extent. They will have practices that are dubious, … Continue reading
Posted in coruption, culture, leadership, management
Tagged Ethics, leadership, organisation, Senior management
1 Comment
How work can compromise our ethics
Before we enter the work place, we are never warned that the work can deform us ethically. We hear about accidents, sexual harassment, or even fraud, but how many of us are warned about the way that work can deform … Continue reading
Posted in coruption, culture, leadership, learning organisation
Tagged Corporation, Crime, Ethics, Hannah Arendt, Lehman Brothers, Moral responsibility, Rotherham Council
1 Comment
Where do you discuss bad news?
In any organisation, you have to discuss bad news but few people consider where it is discussed. How you discuss bad news will influence, if not determine, the success of your company. The issue is more than critical upwards communication … Continue reading
Posted in change, change managment, culture, leadership, learning organisation, management, renewal
Tagged Apple, bad news, Business, Company, Enron, management, Organization, Organizational culture, Senior management, senior managers
2 Comments
