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- More words and phrases that kill customer service
- Why do companies obey the law? Compliance in a self-regulated business is habit that needs to be nurtured.
- Leaders determine culture: The troubling case of UK policing.
- Does the fish rot from the head down? When organisations go toxic
- The myth of the rogue employee: rotten barrels create rotten apples
Category Archives: path dependency
If you work at Fox News, you enabled Roger Ailes
For 20 years, Roger Ailes ruled over Fox News like a personal fiefdom. He was in control and everyone knew it. If you did not do as he wanted, you would soon find that you were no longer needed. Even … Continue reading
Posted in change, compliance, coruption, culture, path dependency, renewal
Tagged 21st Century Fox, Chairman, Fox Broadcasting Company, Fox News Channel, Greta Van Susteren, Gretchen Carlson, Lawsuit, moral conscience, Roger Ailes, Rupert Murdoch
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Silence and the South Yorkshire Police
For 27 years, the South Yorkshire Police (SYP) were institutionally silent about their Hillsborough failures. For 27 years the officers maintained their silence. For 27 years, they fought hard to deny the truth. The issue was not a dispute over … Continue reading
Posted in bureaucracy, change managment, coruption, culture, leadership, path dependency
Tagged Corruptiion, culture, path dependency, Sexual abuse, Silence, South Yorkshire Police, Voice
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Answering Drucker’s Questions for an information Organisation
Do you know what information your managers need to do their jobs?
How much of the data is for control and how much for information?
The answers to Drucker’s questions will tell how close you are to an information organisation Continue reading
Words of Wisdom on turning 30
On New Year’s Day, Silvia Spiva asked me to offer some words of wisdom to two friends who were turning 30 this year. I was surprised, yet honoured to be asked. I don’t consider myself to be particularly wise or … Continue reading
Posted in change, creative destruction, path dependency, Uncategorized
Tagged advice, career, integrity, wisdom
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Four questions for George Entwistle at parliament on 23 October 2012
When George Entwistle answers questions before the Culture, Media, and Sport Committee on Tuesday 23 October 2012, the committee will face several challenges. First, the committee will show the public’s interest about the withdrawal of the Newsnight programme. On the … Continue reading
Posted in culture, leadership, learning organisation, path dependency, renewal
Tagged Allegation, BBC, Entwistle, George Entwistle, Harassment, harassment issues, Jimmy Savile, Newsnight, politics, Savile, sexual harassment policy
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Leadership is not a conversation
Despite the claims of Groysberg and Slind at Harvard Business Review, leadership is not a conversation because staff do not listen. The staff do not listen because what is being presented as a “conversation” or a “dialogue” is instead a … Continue reading
Thoughts on Managing America’s renewal: educating ourselves to live within our means.
The financial crisis has shown that the economic growth over the past 20 years in the United States has been based largely, but not exclusively, on personal and corporate debt. The debt dependency has weakened the fundamental financial systems within the … Continue reading
Posted in culture, innovation, leadership, management, path dependency, renewal
Tagged Americans, Average Joe, Business, Credit, Federal Reserve System, Financial Services, Goldman Sachs, occupy-wall-street, politics, UBS, United States, Wall Street
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Has horizon scanning failed the public sector by its inability to scan the financial crisis?
In 2008, I attended The February meeting of the FAN Club (Future Analysts Network). This was a meeting jointly hosted by Foresight Horizon Scanning Centre and the Cabinet Office’s Strategy Unit. The meeting was there to discuss the horizon scanning … Continue reading
Posted in change managment, information management, innovation, learning organisation, local government, path dependency
Tagged Big Society, Future, Government of the United Kingdom, Gross domestic product, Paul Saffo, Public sector, Scenario planning, William Gibson
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Why change Management is hard: sometimes you have to make the bricks
When people talk about change management, they often focus on large issues, like strategy, vision, and culture. All of these are important to setting the goals for the change management programme. Yet, what is often overlooked is the mechanics of … Continue reading
Posted in change, change managment, creative destruction, culture, management, path dependency
Tagged brick wall, Business, change management, frontline workers, leadership, management, Masonry and Stone, Organizational Change, Wallpaper
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5 Reasons why Tim Cook cannot save Apple
Tim Cook has received a large amount of attention for his deft handling of the post-Steven Jobs era at Apple. He has produced excellent financial results and his approach while a contrast to Jobs, presents an important continuity for the … Continue reading
Posted in change managment, creative destruction, culture, innovation, leadership, management, path dependency, renewal
Tagged Apple, apple iphones, China, IPad, ipads, IPod, Jonathan Ive, Steve Jobs, technology, Tim Cook
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