Top Posts & Pages
- More words and phrases that kill customer service
- Culture eats your structure for lunch
- Thoughts on the Trust, Risk, Information and the Law Conference (#TRILCon)
- Why do companies obey the law? Compliance in a self-regulated business is habit that needs to be nurtured.
- Which is more difficult? To admit your mistakes or to admit someone else was right?
Tag Archives: Decision making
Despite the claims of Groysberg and Slind at Harvard Business Review, leadership is not a conversation because staff do not listen. The staff do not listen because what is being presented as a “conversation” or a “dialogue” is instead a … Continue reading
Perhaps the hardest thing to do at work (and in life) is to admit when someone is right, especially if you disagreed with them. In many books on management and learning organizations, we hear about the need to admit when … Continue reading