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- More words and phrases that kill customer service
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- How to write transparent investigation reports
Category Archives: learning organisation
Why do you work for the Sun?
For a number of years, people have campaigned against the Sun newspaper. The rallying cry is “Don’t buy the Sun”. The movement emerged after the Sun’s infamous and defamatory headline. The campaign has grown with the advent of social media. … Continue reading
Posted in compliance, culture, learning organisation, management Tagged hillsborough, Katie Hopkins, Rupert Murdoch, The sun, United Kingdom, Western world Comments Off on Why do you work for the Sun?
Daniel Morgan’s murder, police corruption and the health of the UK regime
Daniel Morgan was brutally murdered with an axe. In the days before his murder, he had claimed to have information about a network of corrupt police officers. Despite, 6 investigations and two failed prosecutions, his killers have never been brought … Continue reading
Posted in coruption, culture, information management, knowledge worker, learning organisation Tagged corruption, daniel morgan, justice, Metropolitan Police, murder Comments Off on Daniel Morgan’s murder, police corruption and the health of the UK regime
What is a regime?
What do we mean by regime? I use this term often in my writing as it explains the wider context for political activity. Politics occurs within the regime and the regime shapes political activity. The term, though, is not used … Continue reading
Posted in coruption, culture, leadership, learning organisation Tagged David Cameron, Government of the United Kingdom, United Kingdom Comments Off on What is a regime?
Leaders determine culture: The troubling case of UK policing.
UK College of Policing published a report on police leadership culture. The report found that the top officer culture is problematic as it encourages bullying, sexual harassment, and a sense of entitlement to legal and illegal perks. The report describes … Continue reading
Posted in bureaucracy, coruption, culture, leadership, learning organisation Tagged Ethics, leadership, Middle management, Organizational culture, politics, Senior management 1 Comment
How work can compromise our ethics
Before we enter the work place, we are never warned that the work can deform us ethically. We hear about accidents, sexual harassment, or even fraud, but how many of us are warned about the way that work can deform … Continue reading
Posted in coruption, culture, leadership, learning organisation Tagged Corporation, Crime, Ethics, Hannah Arendt, Lehman Brothers, Moral responsibility, Rotherham Council 1 Comment
The Facebook experiment and the web’s ethical void
The Facebook Experiment has upset many people. In the experiment, which was conducted in 2012, Facebook manipulated the timelines of some of its users. They filled it with good or bad news to study its effect on the user’s mood. … Continue reading
Posted in compliance, learning organisation, management, privacy, Uncategorized Tagged digital domain, ethical content, Ethics, Facebook, Facebook Experiment, Hans Kelsen, Law, Lawyer, Legal ethics, Nazi, Weimar Republic Comments Off on The Facebook experiment and the web’s ethical void
The myth of the transparent organisation.
We will hear that transparency is good for organisations and organisations will even tout their transparency. In many cases, the organisations believe what they are doing is transparent. They publish information on a regular basis that describes decisions, financial positions, … Continue reading
Posted in compliance, coruption, learning organisation, transparency Tagged Accountability, Business, Enron, management, Organization, transparency, United States 1 Comment
How to write transparent investigation reports
In the age of Freedom of Information, public sector organisations, including the police, have to be prepared to respond to FOI requests for how they conduct investigations. For some organisations and some situations, the investigation report is made public such … Continue reading
Posted in compliance, customer service, learning organisation, management, privacy Tagged Business, criminal investigation, FOIA, Freedom of information, Freedom of Information Act, Freedom of information laws by country, investigation, investigation report, Question, United States Comments Off on How to write transparent investigation reports
8 Steps to ensure your investigation does not appear to be a cover-up
This post has been removed as it has been superseded by the post How to write transparent investigation reports. I would like to thank Donna Boehme of the Compliance Strategists for comments on 8 Steps to ensure your investigation does … Continue reading
Posted in compliance, coruption, information management, learning organisation, local government, management Tagged Complaint, Freedom of information, investigation report, Organization, People, Terms of reference Comments Off on 8 Steps to ensure your investigation does not appear to be a cover-up
Where do you discuss bad news?
In any organisation, you have to discuss bad news but few people consider where it is discussed. How you discuss bad news will influence, if not determine, the success of your company. The issue is more than critical upwards communication … Continue reading
Posted in change, change managment, culture, leadership, learning organisation, management, renewal Tagged Apple, bad news, Business, Company, Enron, management, Organization, Organizational culture, Senior management, senior managers 2 Comments
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