Category Archives: learning organisation

How to write transparent investigation reports

In the age of Freedom of Information, public sector organisations, including the police, have to be prepared to respond to FOI requests for how they conduct investigations.  For some organisations and some situations, the investigation report is made public such … Continue reading

Posted in compliance, customer service, learning organisation, management, privacy | Tagged , , , , , , , , , | Leave a comment

8 Steps to ensure your investigation does not appear to be a cover-up

This post has been removed as it has been superseded by the post How to write transparent investigation reports. I would like to thank Donna Boehme of the Compliance Strategists for comments on 8 Steps to ensure your investigation does … Continue reading

Posted in compliance, coruption, information management, learning organisation, local government, management | Tagged , , , , , | Leave a comment

Where do you discuss bad news?

In any organisation, you have to discuss bad news but few people consider where it is discussed. How you discuss bad news will influence, if not determine, the success of your company. The issue is more than critical upwards communication … Continue reading

Posted in change, change managment, culture, leadership, learning organisation, management, renewal | Tagged , , , , , , , , , | 2 Comments

The future of Records Management (A youtube video)

I thought it was time to join the YouTube generation and post a video. I narrated a PowerPoint presentation and converted it into a video. Although these tools have been around for a few years, I did this for two … Continue reading

Video | Posted on by | Tagged , , , , , , | 1 Comment

Three ways to check your company’s health

Most chief executives think that they can understand their organisation by what is going right. They look at performance indicators to see what is green, what is delivering the best results and what offers the most profits. For an individual, … Continue reading

Posted in culture, customer service, learning organisation, management | Tagged , , , , , , , , , | Leave a comment

How well does your company handle a fire drill?

As a chief executive or as a senior manager, you will want to know the health of your organisation. You will want to know if the organisation can carry out your vision. Are staff engaged with the company? Will they … Continue reading

Posted in change managment, leadership, learning organisation, management | Tagged , , , , , , , | Leave a comment

Who is creating the rotten barrels in your company?

In an earlier post, I discussed the myth of the rogue employee. The post focused on how the term was used when an organisation wanted to scapegoat an employee. When that happened, I argued that the organisation used the term to … Continue reading

Posted in change, coruption, culture, leadership, learning organisation, management | Tagged , , , , , , , , | Leave a comment