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- More words and phrases that kill customer service
- Does the fish rot from the head down? When organisations go toxic
- The myth of the rogue employee: rotten barrels create rotten apples
- Has horizon scanning failed the public sector by its inability to scan the financial crisis?
- To get better complaints: help the customer to complain
Tag Archives: organisation
Is an organisation corrupt or just ill?
When we hear about a corrupt organisation we often are surprised and outraged. What we fail to consider is that all organisations are never completely healthy. They are all ill to some extent. They will have practices that are dubious, … Continue reading
Posted in coruption, culture, leadership, management
Tagged Ethics, leadership, organisation, Senior management
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Three ways to check your company’s health
Most chief executives think that they can understand their organisation by what is going right. They look at performance indicators to see what is green, what is delivering the best results and what offers the most profits. For an individual, … Continue reading
Posted in culture, customer service, learning organisation, management
Tagged Business, Chief Executive, Chief executive officer, corporate culture, disciplinary, grievance, learning organisation, management, organisation, Organizational culture
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