Tag Archives: learning organisation

Three ways to check your company’s health

Most chief executives think that they can understand their organisation by what is going right. They look at performance indicators to see what is green, what is delivering the best results and what offers the most profits. For an individual, … Continue reading

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Owning the problem: using complaints as an improvement tool

In books on management, there is often a tendency to look at the large or strategic issues that a company faces. The company has to have vision and a strategy for achieving the vision. Without a strategy or a vision, … Continue reading

Posted in customer service, data protection act, information management, innovation, learning organisation | Tagged , , | 1 Comment