Tag Archives: learning organisation

Three ways to check your company’s health

Posted on February 13, 2014 by

Most chief executives think that they can understand their organisation by what is going right. They look at performance indicators to see what is green, what is delivering the best results and what offers the most profits. For an individual, … Continue reading →

Posted in culture, customer service, learning organisation, management | Tagged , , , , , , , , ,

Owning the problem: using complaints as an improvement tool

Posted on September 29, 2011 by

In books on management, there is often a tendency to look at the large or strategic issues that a company faces. The company has to have vision and a strategy for achieving the vision. Without a strategy or a vision, … Continue reading →

Posted in customer service, data protection act, information management, innovation, learning organisation | Tagged , , | 1 Comment