Category Archives: data protection act

Thoughts on the Trust, Risk, Information and the Law Conference (#TRILCon)

On the 29th of April, I attended the TRIL Trust, Risk, Information and the Law Conference, in Winchester hosted by the University’s Centre for Information Rights.  The conference was well organised with about 60 attendees.  The day was structured with … Continue reading

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Is privacy the myth that encourages us to be the state’s standing digital reserve?

A recent story on the BBC highlighted the number of data breaches reported by Welsh local government councils. Aside from the questions about the breaches, how they can be prevented, and whether the reporting mechanism encourages or discourages organisations from … Continue reading

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As the raw material of the digital economy, are you worried about your privacy or your cut of the profits?

    The Guardian recently published a story about BUPA buying patient identifiable information from the NHS.  The story explained that the government approved selling access to the NHS patent data in its attempt to maintain economic competitiveness in the … Continue reading

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Privacy and the right to be forgotten: who owns your personal information?

Over the past year, the right to be forgotten (RTBF) has become a topic of debate and interest.  What began as an academic or theoretical issue has become a legislative proposal within the European Union.  From the perspective of the … Continue reading

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Records Management and data portability: Digital Shadows or Electronic Shells?

The EU is proposing a right to data portability.  How organisations respond, will have an effect on how they manage records in the future. People will be able to take their personal information from one social network organisation to another.  … Continue reading

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Owning the problem: using complaints as an improvement tool

In books on management, there is often a tendency to look at the large or strategic issues that a company faces. The company has to have vision and a strategy for achieving the vision. Without a strategy or a vision, … Continue reading

Posted in customer service, data protection act, information management, innovation, learning organisation | Tagged , , | 1 Comment

Do companies really know how to value their emails?

Do companies really know how to value their emails? Do they treat them like other assets or is it that because they cannot value them, they do not store them or manage them correctly?  I was struck by this question … Continue reading

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