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Tag Archives: Business Services
Need to improve your customer service? Have your Chief Executive sign the complaint responses
Sometimes you have trouble with customer service. Try as you might, you cannot find a way to improve it. What may exist is a gap between the senior management and the frontlines regarding customer service. In many ways, the senior … Continue reading
Posted in culture, customer service, leadership, management Tagged Business, Business Services, Chief executive officer, Complaint, Customer, Customer Management, customer service, Education and Training, leadership, United States Comments Off on Need to improve your customer service? Have your Chief Executive sign the complaint responses
Are you a filer or a searcher? Did your organisations teach you to file?
I know the title of this blog sounds like an obvious question and it may be a basic one. However, I wonder how many companies start from that basic level when developing their staff. How many teach their staff to … Continue reading
Here is the next revolution in records and records management?
The way organisations view records and records management is set to change. Records management has always been about compliance. Businesses and governments have to comply with the law. There are penalties if a business or person does not keep the … Continue reading
Posted in information management, innovation, knowledge worker, records management Tagged Archives and Records Management, Business, Business Services, cloud-computing, commodification, compliance issues, Consulting, Freedom of information, Freedom of information legislation, management requirements, records management 11 Comments