Tag Archives: Business Services

Need to improve your customer service? Have your Chief Executive sign the complaint responses

Posted on October 31, 2012 by lawrence serewicz

Sometimes you have trouble with customer service. Try as you might, you cannot find a way to improve it. What may exist is a gap between the senior management and the frontlines regarding customer service. In many ways, the senior … Continue reading →

Posted in culture, customer service, leadership, management | Tagged , , , , , , , , , | Comments Off on Need to improve your customer service? Have your Chief Executive sign the complaint responses

Are you a filer or a searcher? Did your organisations teach you to file?

Posted on September 15, 2012 by lawrence serewicz

I know the title of this blog sounds like an obvious question and it may be a basic one. However, I wonder how many companies start from that basic level when developing their staff.  How many teach their staff to … Continue reading →

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Records Management and data portability: Digital Shadows or Electronic Shells?

Posted on May 5, 2012 by lawrence serewicz

The EU is proposing a right to data portability.  How organisations respond, will have an effect on how they manage records in the future. People will be able to take their personal information from one social network organisation to another.  … Continue reading →

Posted in culture, data protection act, information management | Tagged , , , , , , , , | 2 Comments

Here is the next revolution in records and records management?

Posted on April 21, 2012 by lawrence serewicz

The way organisations view records and records management is set to change. Records management has always been about compliance.  Businesses and governments have to comply with the law.  There are penalties if a business or person does not keep the … Continue reading →

Posted in information management, innovation, knowledge worker, records management | Tagged , , , , , , , , , , | 11 Comments