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- More words and phrases that kill customer service
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Tag Archives: Government of the United Kingdom
What is a regime?
What do we mean by regime? I use this term often in my writing as it explains the wider context for political activity. Politics occurs within the regime and the regime shapes political activity. The term, though, is not used … Continue reading
Posted in coruption, culture, leadership, learning organisation
Tagged David Cameron, Government of the United Kingdom, United Kingdom
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Has horizon scanning failed the public sector by its inability to scan the financial crisis?
In 2008, I attended The February meeting of the FAN Club (Future Analysts Network). This was a meeting jointly hosted by Foresight Horizon Scanning Centre and the Cabinet Office’s Strategy Unit. The meeting was there to discuss the horizon scanning … Continue reading
Posted in change managment, information management, innovation, learning organisation, local government, path dependency
Tagged Big Society, Future, Government of the United Kingdom, Gross domestic product, Paul Saffo, Public sector, Scenario planning, William Gibson
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Records Management and data portability: Digital Shadows or Electronic Shells?
The EU is proposing a right to data portability. How organisations respond, will have an effect on how they manage records in the future. People will be able to take their personal information from one social network organisation to another. … Continue reading
The Tyranny of Time: the other side of open data
I came across the following reference to time within the retail sector and it made me consider how local government, or any business, thinks about time. An old saying in the retail industry is that: ‘If information is available monthly, … Continue reading
Posted in change managment, customer service, innovation, learning organisation, local government
Tagged Government, Government of the United Kingdom, Real-time data, Research and Analysis, Twitter
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Thoughts on management 