Tag Archives: Organization

The myth of the transparent organisation.

We will hear that transparency is good for organisations and organisations will even tout their transparency. In many cases, the organisations believe what they are doing is transparent. They publish information on a regular basis that describes decisions, financial positions, … Continue reading

Posted in compliance, coruption, learning organisation, transparency | Tagged , , , , , , | 1 Comment

8 Steps to ensure your investigation does not appear to be a cover-up

This post has been removed as it has been superseded by the post How to write transparent investigation reports. I would like to thank Donna Boehme of the Compliance Strategists for comments on 8 Steps to ensure your investigation does … Continue reading

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Where do you discuss bad news?

In any organisation, you have to discuss bad news but few people consider where it is discussed. How you discuss bad news will influence, if not determine, the success of your company. The issue is more than critical upwards communication … Continue reading

Posted in change, change managment, culture, leadership, learning organisation, management, renewal | Tagged , , , , , , , , , | 2 Comments

If it is not written down, it did not happen: a problematic approach to customer service

The phrase is often used to describe the need for good records management and good documentation practices in investigations. One website suggests it as an approach to capture knowledge [link], while another suggests it can be used to help investigations [link]. The … Continue reading

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How well does your company handle a fire drill?

As a chief executive or as a senior manager, you will want to know the health of your organisation. You will want to know if the organisation can carry out your vision. Are staff engaged with the company? Will they … Continue reading

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Who is creating the rotten barrels in your company?

In an earlier post, I discussed the myth of the rogue employee. The post focused on how the term was used when an organisation wanted to scapegoat an employee. When that happened, I argued that the organisation used the term to … Continue reading

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Are we all managers now?: the rise of the self-organising organisations.

The future of manager is connected to the future of work.  There has been talk of the self-organising organisation, which would cut or end the need for managers.  Instead, we are all managers now. The future of work will be … Continue reading

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The new renaissance paradigm: dream or nightmare for technological talent?

Within the social media revolution an idea has developed that we are seeing a new Renaissance.  The idea is that a New Renaissance Paradigm in which those who create content can avoid the middle man that traditionally help them to … Continue reading

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Records Management and data portability: Digital Shadows or Electronic Shells?

The EU is proposing a right to data portability.  How organisations respond, will have an effect on how they manage records in the future. People will be able to take their personal information from one social network organisation to another.  … Continue reading

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Monologue vs. dialogue: The myth that governments need more or better communication.

There is an on-going myth within social media circles that governments need more and better communication.  The problem is that this is not true. Governments spend a large amount of time and money communicating with the public. They have annual … Continue reading

Posted in information management, innovation, knowledge worker, leadership, local government | Tagged , , , , , , , , | 6 Comments