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- More words and phrases that kill customer service
- Does the fish rot from the head down? When organisations go toxic
- RBS vs. Lehman Brothers failures in leadership, culture, and regulators.
- Risk cannot be conquered: Has Wall Street forgotten Machiavelli’s lessons?
- Who is creating the rotten barrels in your company?
Category Archives: renewal
For 20 years, Roger Ailes ruled over Fox News like a personal fiefdom. He was in control and everyone knew it. If you did not do as he wanted, you would soon find that you were no longer needed. Even … Continue reading
In any organisation, you have to discuss bad news but few people consider where it is discussed. How you discuss bad news will influence, if not determine, the success of your company. The issue is more than critical upwards communication … Continue reading
When George Entwistle answers questions before the Culture, Media, and Sport Committee on Tuesday 23 October 2012, the committee will face several challenges. First, the committee will show the public’s interest about the withdrawal of the Newsnight programme. On the … Continue reading
The financial crisis has shown that the economic growth over the past 20 years in the United States has been based largely, but not exclusively, on personal and corporate debt. The debt dependency has weakened the fundamental financial systems within the … Continue reading
Tim Cook has received a large amount of attention for his deft handling of the post-Steven Jobs era at Apple. He has produced excellent financial results and his approach while a contrast to Jobs, presents an important continuity for the … Continue reading
In chapter 25 of Machiavelli’s Prince, we see the problem of fortune and the challenge it presents to a prince. In this instance, we are using fortune to refer to risk. The two are not exactly the same so one … Continue reading
Three reasons why Apple will disappear by 2020: What Machiavelli tells us about managing Apple’s future.
Apple is changing with Steven Jobs stepping down from his current CEO role to become Chairman of the Board. In doing so, he presents Apple with a challenge and one that all companies have to face. How do you replace … Continue reading