Top Posts & Pages
- More words and phrases that kill customer service
- Culture eats your structure for lunch
- Why do companies obey the law? Compliance in a self-regulated business is habit that needs to be nurtured.
- Monologue vs. dialogue: The myth that governments need more or better communication.
- How work can compromise our ethics
Tag Archives: management
I have been wrestling with this question for a few months. I have been interested in the way automation is changing work and what it means for the future of work. Some of my essays over the past years have … Continue reading
We will hear that transparency is good for organisations and organisations will even tout their transparency. In many cases, the organisations believe what they are doing is transparent. They publish information on a regular basis that describes decisions, financial positions, … Continue reading
In any organisation, you have to discuss bad news but few people consider where it is discussed. How you discuss bad news will influence, if not determine, the success of your company. The issue is more than critical upwards communication … Continue reading
Most chief executives think that they can understand their organisation by what is going right. They look at performance indicators to see what is green, what is delivering the best results and what offers the most profits. For an individual, … Continue reading
Is quality or timeliness the key to FOIA success? If you work with freedom of information, you face an eternal debate: is it better to have a lower quality response on time or a complete response that is overdue. In … Continue reading
As a chief executive or as a senior manager, you will want to know the health of your organisation. You will want to know if the organisation can carry out your vision. Are staff engaged with the company? Will they … Continue reading
Peter Drucker allegedly said that culture eats strategy for breakfast. If strategy is for breakfast then your structure is for lunch. Culture will overcome any structural chart or any reorganisation. Companies fail because they believe that a restructure will change … Continue reading