Tag Archives: Chief executive officer

Three ways to check your company’s health

Most chief executives think that they can understand their organisation by what is going right. They look at performance indicators to see what is green, what is delivering the best results and what offers the most profits. For an individual, … Continue reading

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In the age of social media, will your Chief Executive sort your mail?

The question is shocking, as it seems impossible. Yet, in today’s social media enhanced workplace, the potential is implicit within the technology.   We would not expect a Chief executive to open a company’s mail, sort it and deliver it. Yet, … Continue reading

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Need to improve your customer service? Have your Chief Executive sign the complaint responses

Sometimes you have trouble with customer service. Try as you might, you cannot find a way to improve it. What may exist is a gap between the senior management and the frontlines regarding customer service. In many ways, the senior … Continue reading

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Are you aware of how your solution has unintended consequences?

In trying to manage, it is important to start by understanding the issue or the problem before trying to solve it. As Peter Drucker wrote, an effective executive asks, “What needs to be done?” Often times, a manager may believe … Continue reading

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What you allow to interrupt you defines your priorities

We often hear management gurus advising us that effective and successful leaders know how to prioritise their work and the work of their company. To an extent, they are correct. What is left unsaid and not discussed is how those … Continue reading

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