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Tag Archives: Chief executive officer
Three ways to check your company’s health
Most chief executives think that they can understand their organisation by what is going right. They look at performance indicators to see what is green, what is delivering the best results and what offers the most profits. For an individual, … Continue reading
Posted in culture, customer service, learning organisation, management
Tagged Business, Chief Executive, Chief executive officer, corporate culture, disciplinary, grievance, learning organisation, management, organisation, Organizational culture
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In the age of social media, will your Chief Executive sort your mail?
The question is shocking, as it seems impossible. Yet, in today’s social media enhanced workplace, the potential is implicit within the technology. We would not expect a Chief executive to open a company’s mail, sort it and deliver it. Yet, … Continue reading
Posted in change managment, leadership, management
Tagged Business, Chief executive officer, Project manager, Richard Nixon, Senior management, social media, Strategic planning, United States
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Need to improve your customer service? Have your Chief Executive sign the complaint responses
Sometimes you have trouble with customer service. Try as you might, you cannot find a way to improve it. What may exist is a gap between the senior management and the frontlines regarding customer service. In many ways, the senior … Continue reading
Posted in culture, customer service, leadership, management
Tagged Business, Business Services, Chief executive officer, Complaint, Customer, Customer Management, customer service, Education and Training, leadership, United States
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Are you aware of how your solution has unintended consequences?
In trying to manage, it is important to start by understanding the issue or the problem before trying to solve it. As Peter Drucker wrote, an effective executive asks, “What needs to be done?” Often times, a manager may believe … Continue reading
Posted in change managment, culture, leadership, management
Tagged Chief executive officer, Effective Executive, Parking lot, Peter Drucker, Problem solving, Senior management
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What you allow to interrupt you defines your priorities
We often hear management gurus advising us that effective and successful leaders know how to prioritise their work and the work of their company. To an extent, they are correct. What is left unsaid and not discussed is how those … Continue reading
Thoughts on management 