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Tag Archives: social media
Thoughts on TRILCon15: The Privacy Arms Race
On the 21st of April, I attended the Trust Risk Information and the Law Conference 2015. It was by the Centre for Information Rights. The theme was the Privacy Arms Race. My blog on the previous conference can be found here.[1] A … Continue reading
Posted in culture, customer service, management, privacy, transparency, Uncategorized
Tagged Facebook, Privacy, social media, technology, transparency, Twitter, wearable technology
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Dear Subscribers, I have decided to launch a new media company. As this seems to be the must do social media activity, I thought I would get involved. To join this group, I have created Media Meditations. It is 500 … Continue reading
January 1, 2014
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If it is not written down, it did not happen: a problematic approach to customer service
The phrase is often used to describe the need for good records management and good documentation practices in investigations. One website suggests it as an approach to capture knowledge [link], while another suggests it can be used to help investigations [link]. The … Continue reading
Posted in Uncategorized
Tagged Business, Complaint, Customer, customer service, Information Commissioner, Organization, social media, Twitter
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In the age of social media, will your Chief Executive sort your mail?
The question is shocking, as it seems impossible. Yet, in today’s social media enhanced workplace, the potential is implicit within the technology. We would not expect a Chief executive to open a company’s mail, sort it and deliver it. Yet, … Continue reading
Posted in change managment, leadership, management
Tagged Business, Chief executive officer, Project manager, Richard Nixon, Senior management, social media, Strategic planning, United States
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Are we all managers now?: the rise of the self-organising organisations.
The future of manager is connected to the future of work. There has been talk of the self-organising organisation, which would cut or end the need for managers. Instead, we are all managers now. The future of work will be … Continue reading
Posted in change managment, culture, learning organisation, local government, management
Tagged Active management, Business, Decision making, management, management firm, Organization, Passive management, self organising, social media
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The new renaissance paradigm: dream or nightmare for technological talent?
Within the social media revolution an idea has developed that we are seeing a new Renaissance. The idea is that a New Renaissance Paradigm in which those who create content can avoid the middle man that traditionally help them to … Continue reading
Posted in change, change managment, innovation, leadership, learning organisation
Tagged Apple, Business, Facebook, Google, Organization, Renaissance, social media, technology
2 Comments
Monologue vs. dialogue: The myth that governments need more or better communication.
There is an on-going myth within social media circles that governments need more and better communication. The problem is that this is not true. Governments spend a large amount of time and money communicating with the public. They have annual … Continue reading
Posted in information management, innovation, knowledge worker, leadership, local government
Tagged Communication, Facebook, leadership, Organization, politics, social media, technology, Twitter, YouTube
6 Comments
Do we still have typing pools?: Why culture trumps technology even social media
Dan Slee posted an interesting and provocative post with predictions about the future of social media in local government. http://danslee.wordpress.com/2011/12/30/epic-change-12-predictions-in-digital-in-local-government-for-2012/ I thought I would give my response and my prediction at the end. Overall, I tend to agree with him … Continue reading
Posted in change managment, knowledge worker, learning organisation, local government, path dependency
Tagged JFDI, local government, social media, Twitter, yammer
1 Comment
The future of the Middle Manager: sense making in a social media age
There is a debate over the future of middle managers. (See for example Lynda Gratton’s article) http://hbr.org/2011/01/column-the-end-of-the-middle-manager/ar/1 at its heart, the question is whether middle manager still have a role. If their tasks are changed or replaced by technology, are … Continue reading
Posted in change managment, knowledge worker, local government, management
Tagged Capgemini, Drucker, Middle management, social media, yammer
3 Comments
Thoughts on management 
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