Tag Archives: yammer

Do we still have typing pools?: Why culture trumps technology even social media

Posted on January 2, 2012 by lawrence serewicz

Dan Slee posted an interesting and provocative post with predictions about the future of social media in local government. http://danslee.wordpress.com/2011/12/30/epic-change-12-predictions-in-digital-in-local-government-for-2012/  I thought I would give my response and my prediction at the end. Overall, I tend to agree with him … Continue reading →

Posted in change managment, knowledge worker, learning organisation, local government, path dependency | Tagged , , , , | 1 Comment

The future of the Middle Manager: sense making in a social media age

Posted on October 23, 2011 by lawrence serewicz

There is a debate over the future of middle managers. (See for example Lynda Gratton’s article) http://hbr.org/2011/01/column-the-end-of-the-middle-manager/ar/1 at its heart, the question is whether middle manager still have a role. If their tasks are changed or replaced by technology, are … Continue reading →

Posted in change managment, knowledge worker, local government, management | Tagged , , , , | 3 Comments

Does Yammer and social media lead to improved FOIA response rates?

Posted on September 26, 2011 by lawrence serewicz

Does Yammer or any social media platform create better internal communications? If it does, then does that lead to better performance? Are companies that use social media platforms able to share critical upwards communication?  For public sector organisations, does internal … Continue reading →

Posted in information management, knowledge worker, local government | Tagged , , , , | 2 Comments

Does social media lead to better performance or better customer service? Is it shaping those cultures or revealing them?

Posted on September 13, 2011 by lawrence serewicz

Does the use of social media inside an organisation or externally create better performance or better customer service? The argument is that social media improves a company’s financial position by improving its reputation through increased external customer service and improved … Continue reading →

Posted in customer service, information management, innovation, knowledge worker | Tagged , , , , , | 3 Comments