Tag Archives: Capgemini

The future of the Middle Manager: sense making in a social media age

Posted on October 23, 2011 by lawrence serewicz

There is a debate over the future of middle managers. (See for example Lynda Gratton’s article) http://hbr.org/2011/01/column-the-end-of-the-middle-manager/ar/1 at its heart, the question is whether middle manager still have a role. If their tasks are changed or replaced by technology, are … Continue reading →

Posted in change managment, knowledge worker, local government, management | Tagged , , , , | 3 Comments

Does social media lead to better performance or better customer service? Is it shaping those cultures or revealing them?

Posted on September 13, 2011 by lawrence serewicz

Does the use of social media inside an organisation or externally create better performance or better customer service? The argument is that social media improves a company’s financial position by improving its reputation through increased external customer service and improved … Continue reading →

Posted in customer service, information management, innovation, knowledge worker | Tagged , , , , , | 3 Comments