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- More words and phrases that kill customer service
- Does the fish rot from the head down? When organisations go toxic
- RBS vs. Lehman Brothers failures in leadership, culture, and regulators.
- Are we all managers now?: the rise of the self-organising organisations.
- How to write transparent investigation reports
Category Archives: knowledge worker
Daniel Morgan’s murder, police corruption and the health of the UK regime
Daniel Morgan was brutally murdered with an axe. In the days before his murder, he had claimed to have information about a network of corrupt police officers. Despite, 6 investigations and two failed prosecutions, his killers have never been brought … Continue reading
Posted in coruption, culture, information management, knowledge worker, learning organisation Tagged corruption, daniel morgan, justice, Metropolitan Police, murder Comments Off on Daniel Morgan’s murder, police corruption and the health of the UK regime
The rise of the networked managers: sense making in the social media age.
The manager’s role is changing. The new organisation, connected and networked, requires managers to deal with internal and external issues. The required skill set is changing. In the past, the focus may have been on service delivery based on top … Continue reading
Are online adverts being pushed so that we choose pay walls to avoid them?
In the age of the internet and kindle, this sounds like a strange claim. Yet, I think the use of advertisements, links, pop-ups and other attention grabbing devices has reached the point where we are being conditioned to accept pay … Continue reading
Posted in customer service, information management, knowledge worker, management Tagged Advertising, Business, Facebook, Forbes, forbes magazine, Marc Rotenberg, Mark Zuckerberg, marketing, Media, pop ups, technology, Vanity Fair, Web page Comments Off on Are online adverts being pushed so that we choose pay walls to avoid them?
Here is the next revolution in records and records management?
The way organisations view records and records management is set to change. Records management has always been about compliance. Businesses and governments have to comply with the law. There are penalties if a business or person does not keep the … Continue reading
Posted in information management, innovation, knowledge worker, records management Tagged Archives and Records Management, Business, Business Services, cloud-computing, commodification, compliance issues, Consulting, Freedom of information, Freedom of information legislation, management requirements, records management 11 Comments
Hierarchies are networks! Hyperlinks do not subvert hierarchies.
For many who believe in the web as way to transform society, politics, and human life, my blog may come as a shock. There is no evidence to support the claim that hyperlinks subvert hierarchies. When you check the evidence, … Continue reading
Is the future of work an aristocratic democracy?: Leo Strauss on Managment
Harold Jarche has a challenging post about the future of management and the future of work at his site: Enterprise 2.0 and Social Business are Hollow Shells without Democracy. Are the future of work and the future of management inherently … Continue reading
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