Category Archives: knowledge worker

Hierarchies are networks! Hyperlinks do not subvert hierarchies.

For many who believe in the web as way to transform society, politics, and human life, my blog may come as a shock. There is no evidence to support the claim that hyperlinks subvert hierarchies.  When you check the evidence, … Continue reading

Posted in culture, information management, innovation, knowledge worker, learning organisation, management | Tagged , , , , , , , , | 5 Comments

Is the future of work an aristocratic democracy?: Leo Strauss on Managment

Harold Jarche has a challenging post about the future of management and the future of work at his site: Enterprise 2.0 and Social Business are Hollow Shells without Democracy. Are the future of work and the future of management inherently … Continue reading

Posted in change, change managment, culture, knowledge worker, learning organisation, path dependency | Tagged , , , | 2 Comments

Do we still have typing pools?: Why culture trumps technology even social media

Dan Slee posted an interesting and provocative post with predictions about the future of social media in local government. http://danslee.wordpress.com/2011/12/30/epic-change-12-predictions-in-digital-in-local-government-for-2012/  I thought I would give my response and my prediction at the end. Overall, I tend to agree with him … Continue reading

Posted in change managment, knowledge worker, learning organisation, local government, path dependency | Tagged , , , , | 1 Comment

Outsourcing Records Management and Archives: A hypothesis in search of evidence

In today’s financially constrained times, there is a search to find ways to do more with less yet increase efficiency and effectiveness with records management.  One area where savings and efficiencies have been promised is in records management.***  In particular, … Continue reading

Posted in knowledge worker, local government, management, records management | 4 Comments

The future of the Middle Manager: sense making in a social media age

There is a debate over the future of middle managers. (See for example Lynda Gratton’s article) http://hbr.org/2011/01/column-the-end-of-the-middle-manager/ar/1 at its heart, the question is whether middle manager still have a role. If their tasks are changed or replaced by technology, are … Continue reading

Posted in change managment, knowledge worker, local government, management | Tagged , , , , | 3 Comments

Does Yammer and social media lead to improved FOIA response rates?

Does Yammer or any social media platform create better internal communications? If it does, then does that lead to better performance? Are companies that use social media platforms able to share critical upwards communication?  For public sector organisations, does internal … Continue reading

Posted in information management, knowledge worker, local government | Tagged , , , , | 2 Comments

Does social media lead to better performance or better customer service? Is it shaping those cultures or revealing them?

Does the use of social media inside an organisation or externally create better performance or better customer service? The argument is that social media improves a company’s financial position by improving its reputation through increased external customer service and improved … Continue reading

Posted in customer service, information management, innovation, knowledge worker | Tagged , , , , , | 3 Comments