Category Archives: knowledge worker

Outsourcing Records Management and Archives: A hypothesis in search of evidence

In today’s financially constrained times, there is a search to find ways to do more with less yet increase efficiency and effectiveness with records management.  One area where savings and efficiencies have been promised is in records management.***  In particular, … Continue reading

Posted in knowledge worker, local government, management, records management | 4 Comments

The future of the Middle Manager: sense making in a social media age

There is a debate over the future of middle managers. (See for example Lynda Gratton’s article) http://hbr.org/2011/01/column-the-end-of-the-middle-manager/ar/1 at its heart, the question is whether middle manager still have a role. If their tasks are changed or replaced by technology, are … Continue reading

Posted in change managment, knowledge worker, local government, management | Tagged , , , , | 3 Comments

Does Yammer and social media lead to improved FOIA response rates?

Does Yammer or any social media platform create better internal communications? If it does, then does that lead to better performance? Are companies that use social media platforms able to share critical upwards communication?  For public sector organisations, does internal … Continue reading

Posted in information management, knowledge worker, local government | Tagged , , , , | 2 Comments

Does social media lead to better performance or better customer service? Is it shaping those cultures or revealing them?

Does the use of social media inside an organisation or externally create better performance or better customer service? The argument is that social media improves a company’s financial position by improving its reputation through increased external customer service and improved … Continue reading

Posted in customer service, information management, innovation, knowledge worker | Tagged , , , , , | 3 Comments

Can Councils make money from e-learning?

I recently used Adobe Captivate for the first time to make a training module on Data Protection. What struck me about the experience was the following. First, it was relatively easy to rewrite a policy into a series of PowerPoint … Continue reading

Posted in elearning, information management, knowledge worker, local government, Uncategorized | Tagged , , , , ,

Why don’t organisations manage their information in the same way they manage their money?

In the expanding social media age, I wonder how many organisations spend as much time managing their money as they do their information and knowledge.  By that I mean, there are regular reports on the financial position. Managers hold regular … Continue reading

Posted in data protection act, email, information management, innovation, knowledge worker, relative success, Uncategorized | Tagged , , , , , , ,

Do we need change mangement because organisations cannot learn?

I have been reflecting on the relationship between learning and change and improvement for organisations. I know that an organisation can be a learning organisation, but does it learn? An organisation may have tools to learn and it may have … Continue reading

Posted in change managment, knowledge worker, path dependency, Uncategorized | Tagged , , , | 1 Comment