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Category Archives: knowledge worker
Outsourcing Records Management and Archives: A hypothesis in search of evidence
In today’s financially constrained times, there is a search to find ways to do more with less yet increase efficiency and effectiveness with records management. One area where savings and efficiencies have been promised is in records management.*** In particular, … Continue reading
Does social media lead to better performance or better customer service? Is it shaping those cultures or revealing them?
Does the use of social media inside an organisation or externally create better performance or better customer service? The argument is that social media improves a company’s financial position by improving its reputation through increased external customer service and improved … Continue reading
Can Councils make money from e-learning?
I recently used Adobe Captivate for the first time to make a training module on Data Protection. What struck me about the experience was the following. First, it was relatively easy to rewrite a policy into a series of PowerPoint … Continue reading
Posted in elearning, information management, knowledge worker, local government, Uncategorized Tagged Adobe Captivate, Dave Briggs, Distance Learning, E-learning, Knowledge worker, Online Training Comments Off on Can Councils make money from e-learning?
Why don’t organisations manage their information in the same way they manage their money?
In the expanding social media age, I wonder how many organisations spend as much time managing their money as they do their information and knowledge. By that I mean, there are regular reports on the financial position. Managers hold regular … Continue reading
Posted in data protection act, email, information management, innovation, knowledge worker, relative success, Uncategorized Tagged Data Protection Act, email, financial management, fines, information management, records management, retention, value Comments Off on Why don’t organisations manage their information in the same way they manage their money?
Do we need change mangement because organisations cannot learn?
I have been reflecting on the relationship between learning and change and improvement for organisations. I know that an organisation can be a learning organisation, but does it learn? An organisation may have tools to learn and it may have … Continue reading
Posted in change managment, knowledge worker, path dependency, Uncategorized Tagged change, change management, learning, training 1 Comment