Top Posts & Pages
- More words and phrases that kill customer service
- Why do companies obey the law? Compliance in a self-regulated business is habit that needs to be nurtured.
- Leaders determine culture: The troubling case of UK policing.
- Does the fish rot from the head down? When organisations go toxic
- The myth of the rogue employee: rotten barrels create rotten apples
Category Archives: knowledge worker
In today’s financially constrained times, there is a search to find ways to do more with less yet increase efficiency and effectiveness with records management. One area where savings and efficiencies have been promised is in records management.*** In particular, … Continue reading
Does social media lead to better performance or better customer service? Is it shaping those cultures or revealing them?
Does the use of social media inside an organisation or externally create better performance or better customer service? The argument is that social media improves a company’s financial position by improving its reputation through increased external customer service and improved … Continue reading
I recently used Adobe Captivate for the first time to make a training module on Data Protection. What struck me about the experience was the following. First, it was relatively easy to rewrite a policy into a series of PowerPoint … Continue reading
In the expanding social media age, I wonder how many organisations spend as much time managing their money as they do their information and knowledge. By that I mean, there are regular reports on the financial position. Managers hold regular … Continue reading
I have been reflecting on the relationship between learning and change and improvement for organisations. I know that an organisation can be a learning organisation, but does it learn? An organisation may have tools to learn and it may have … Continue reading