Top Posts & Pages
- More words and phrases that kill customer service
- Leadership is not a conversation
- Why do companies obey the law? Compliance in a self-regulated business is habit that needs to be nurtured.
- Does the fish rot from the head down? When organisations go toxic
- Hierarchies are networks! Hyperlinks do not subvert hierarchies.
Category Archives: Uncategorized
Dear Subscribers, I hope you are enjoying the blog. Please accept my apologies as the previous article was not a topic for this blog. I posted the wrong article to this blog. The intended home for the article was at … Continue reading
In any organisation, the question is never “how did sexual harassment occur”, it is “who is going to stop it?” The organisation will not stop it unless someone stops him. The organisation as organisation will simply continue to function as … Continue reading
Do you know what information your managers need to do their jobs?
How much of the data is for control and how much for information?
The answers to Drucker’s questions will tell how close you are to an information organisation Continue reading
Originally posted on PHIGs IMC Inc.:
Over the last few weeks I attended the AIIM Conference (the theme was Digital Transformation in Action) in New Orleans, Louisiana, USA and the IRMS Conference (the theme was Information Superheroes) in Brighton, UK.…
On New Year’s Day, Silvia Spiva asked me to offer some words of wisdom to two friends who were turning 30 this year. I was surprised, yet honoured to be asked. I don’t consider myself to be particularly wise or … Continue reading
Dear Subscribers, Thank you for following this blog in 2015. I hope you had a good year for 2015 and I wish you an even more successful 2016. I will take a break from this blog until February. I will … Continue reading
We have heard the news that Volkswagen US designed and used an electronic device to thwart the emissions tests for its diesel vehicles. The device would recognize test situations and engage the vehicle in a safe mode that would reduce … Continue reading
The major issue for the web is how to identify a user. At first glance, this seems an obvious question. We know who someone is by the IP address and the owner of the computer. Except that is not always … Continue reading
On the web, people who are argumentative, rude, or even threatening are called trolls. People block them and shun them from contact. In extreme cases, they can be banned from the social media platforms. The same process occurs in the … Continue reading