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- More words and phrases that kill customer service
- Leadership is not a conversation
- Why do companies obey the law? Compliance in a self-regulated business is habit that needs to be nurtured.
- Does the fish rot from the head down? When organisations go toxic
- Hierarchies are networks! Hyperlinks do not subvert hierarchies.
Category Archives: Uncategorized
Apologies, the wrong article was posted to this blog
Dear Subscribers, I hope you are enjoying the blog. Please accept my apologies as the previous article was not a topic for this blog. I posted the wrong article to this blog. The intended home for the article was at … Continue reading
Posted in Uncategorized
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Who was going to stop Roger Ailes?
In any organisation, the question is never “how did sexual harassment occur”, it is “who is going to stop it?” The organisation will not stop it unless someone stops him. The organisation as organisation will simply continue to function as … Continue reading
Posted in bureaucracy, change managment, compliance, coruption, culture, leadership, Uncategorized
Tagged Donald Trump, Fox News Channel, Gretchen Carlson, Republican Party United States, Roger Ailes, Sexual harassment, The New York Times
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Answering Drucker’s Questions for an information Organisation
Do you know what information your managers need to do their jobs?
How much of the data is for control and how much for information?
The answers to Drucker’s questions will tell how close you are to an information organisation Continue reading
Two Continents, Two Information Governance Conferences, One Conclusion
Originally posted on PHIGs IMC Inc.:
Over the last few weeks I attended the AIIM Conference (the theme was Digital Transformation in Action) in New Orleans, Louisiana, USA and the IRMS Conference (the theme was Information Superheroes) in Brighton, UK.…
Posted in Uncategorized
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Words of Wisdom on turning 30
On New Year’s Day, Silvia Spiva asked me to offer some words of wisdom to two friends who were turning 30 this year. I was surprised, yet honoured to be asked. I don’t consider myself to be particularly wise or … Continue reading
Posted in change, creative destruction, path dependency, Uncategorized
Tagged advice, career, integrity, wisdom
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January Break
Dear Subscribers, Thank you for following this blog in 2015. I hope you had a good year for 2015 and I wish you an even more successful 2016. I will take a break from this blog until February. I will … Continue reading
Posted in Uncategorized
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Volkswagen, Nuremberg and a corporate ethical failure
We have heard the news that Volkswagen US designed and used an electronic device to thwart the emissions tests for its diesel vehicles. The device would recognize test situations and engage the vehicle in a safe mode that would reduce … Continue reading
Thoughts on TRILCon15: The Privacy Arms Race
On the 21st of April, I attended the Trust Risk Information and the Law Conference 2015. It was by the Centre for Information Rights. The theme was the Privacy Arms Race. My blog on the previous conference can be found here.[1] A … Continue reading
Posted in culture, customer service, management, privacy, transparency, Uncategorized
Tagged Facebook, Privacy, social media, technology, transparency, Twitter, wearable technology
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Friend or Foe? The state’s only question about your digital identity
The major issue for the web is how to identify a user. At first glance, this seems an obvious question. We know who someone is by the IP address and the owner of the computer. Except that is not always … Continue reading
Posted in compliance, elearning, information management, privacy, records management, Uncategorized
Tagged digital domain, identity, NSA, physical domain, Privacy, surveillance, web
1 Comment
Vexatious What the public sector calls a troll?
On the web, people who are argumentative, rude, or even threatening are called trolls. People block them and shun them from contact. In extreme cases, they can be banned from the social media platforms. The same process occurs in the … Continue reading
Posted in bureaucracy, compliance, coruption, Uncategorized
Tagged complaints, customer service, FOIA, Public sector, troll, vexatious
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