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- More words and phrases that kill customer service
- Why do companies obey the law? Compliance in a self-regulated business is habit that needs to be nurtured.
- Leaders determine culture: The troubling case of UK policing.
- Does the fish rot from the head down? When organisations go toxic
- The myth of the rogue employee: rotten barrels create rotten apples
Tag Archives: The New York Times
Who was going to stop Roger Ailes?
In any organisation, the question is never “how did sexual harassment occur”, it is “who is going to stop it?” The organisation will not stop it unless someone stops him. The organisation as organisation will simply continue to function as … Continue reading
Posted in bureaucracy, change managment, compliance, coruption, culture, leadership, Uncategorized
Tagged Donald Trump, Fox News Channel, Gretchen Carlson, Republican Party United States, Roger Ailes, Sexual harassment, The New York Times
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An analysis of Jeff Bezos’s email to Amazon staff
The following is an analysis of Jeff Bezos’s email to his staff after a New York Times article criticized the company and its culture. The email reveals more about Bezos than he realizes. It is worth understanding the full extent … Continue reading
Posted in coruption, culture, leadership, management
Tagged Amazon.com, Darwinism, Dick Costolo, Jeff Bezos, Job Growth, Seattle, The New York Times, White House Press Secretary, White-collar worker
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