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- Does the fish rot from the head down? When organisations go toxic
- More words and phrases that kill customer service
- Culture eats your structure for lunch
- Why do companies obey the law? Compliance in a self-regulated business is habit that needs to be nurtured.
- How well does your company handle a fire drill?
Category Archives: compliance
Why do you work for the Sun?
For a number of years, people have campaigned against the Sun newspaper. The rallying cry is “Don’t buy the Sun”.[1] The movement emerged after the Sun’s infamous and defamatory headline.[2] The campaign has grown with the advent of social media. … Continue reading
Posted in compliance, culture, learning organisation, management
Tagged hillsborough, Katie Hopkins, Rupert Murdoch, The sun, United Kingdom, Western world
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If you work at Fox News, you enabled Roger Ailes
For 20 years, Roger Ailes ruled over Fox News like a personal fiefdom. He was in control and everyone knew it. If you did not do as he wanted, you would soon find that you were no longer needed. Even … Continue reading
Who was going to stop Roger Ailes?
In any organisation, the question is never “how did sexual harassment occur”, it is “who is going to stop it?” The organisation will not stop it unless someone stops him. The organisation as organisation will simply continue to function as … Continue reading
Friend or Foe? The state’s only question about your digital identity
The major issue for the web is how to identify a user. At first glance, this seems an obvious question. We know who someone is by the IP address and the owner of the computer. Except that is not always … Continue reading
Posted in compliance, elearning, information management, privacy, records management, Uncategorized
Tagged digital domain, identity, NSA, physical domain, Privacy, surveillance, web
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Vexatious What the public sector calls a troll?
On the web, people who are argumentative, rude, or even threatening are called trolls. People block them and shun them from contact. In extreme cases, they can be banned from the social media platforms. The same process occurs in the … Continue reading
Posted in bureaucracy, compliance, coruption, Uncategorized
Tagged complaints, customer service, FOIA, Public sector, troll, vexatious
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The Facebook experiment and the web’s ethical void
The Facebook Experiment has upset many people.[1] In the experiment, which was conducted in 2012, Facebook manipulated the timelines of some of its users. They filled it with good or bad news to study its effect on the user’s mood. … Continue reading
The myth of the transparent organisation.
We will hear that transparency is good for organisations and organisations will even tout their transparency. In many cases, the organisations believe what they are doing is transparent. They publish information on a regular basis that describes decisions, financial positions, … Continue reading
Posted in compliance, coruption, learning organisation, transparency
Tagged Accountability, Business, Enron, management, Organization, transparency, United States
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