Tag Archives: United States

The myth of the transparent organisation.

We will hear that transparency is good for organisations and organisations will even tout their transparency. In many cases, the organisations believe what they are doing is transparent. They publish information on a regular basis that describes decisions, financial positions, … Continue reading

Posted in compliance, coruption, learning organisation, transparency | Tagged , , , , , , | 1 Comment

How to write transparent investigation reports

In the age of Freedom of Information, public sector organisations, including the police, have to be prepared to respond to FOI requests for how they conduct investigations.  For some organisations and some situations, the investigation report is made public such … Continue reading

Posted in compliance, customer service, learning organisation, management, privacy | Tagged , , , , , , , , ,

When will the professional troll hunters and RAT catchers emerge?

  We have seen the recent headlines that anonymous trolls have been identified on Twitter and other social media sites so that people can take legal action. In most cases, the trolls are known or do little to hide their … Continue reading

Posted in knowledge worker, management, Uncategorized | Tagged , , , , , , , , , , , , | 1 Comment

The tide is coming in: Archives and the digital tsunami

Like all businesses, archives face the challenges from the social media economy.[1] For most people archives can seem a dusty forgotten place that only scholars or researchers would have an interest. In many ways, this is true because it is … Continue reading

Posted in change, change managment, information management, local government, management | Tagged , , , , , | 3 Comments

Snowden’s public resignation as a whistle blower: lessons for changing an organisation?

Recently, Edward Snowden publicly leaked National Security Agency (NSA) documents in a bid to alert the public to the surveillance state.   He wanted to change America by igniting a debate over security and privacy.  By disclosing documents publicly and speaking … Continue reading

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In the age of social media, will your Chief Executive sort your mail?

The question is shocking, as it seems impossible. Yet, in today’s social media enhanced workplace, the potential is implicit within the technology.   We would not expect a Chief executive to open a company’s mail, sort it and deliver it. Yet, … Continue reading

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Need to improve your customer service? Have your Chief Executive sign the complaint responses

Sometimes you have trouble with customer service. Try as you might, you cannot find a way to improve it. What may exist is a gap between the senior management and the frontlines regarding customer service. In many ways, the senior … Continue reading

Posted in culture, customer service, leadership, management | Tagged , , , , , , , , ,

What you allow to interrupt you defines your priorities

We often hear management gurus advising us that effective and successful leaders know how to prioritise their work and the work of their company. To an extent, they are correct. What is left unsaid and not discussed is how those … Continue reading

Posted in learning organisation, management, culture | Tagged , , , , , , , , | 5 Comments

Why do regulators fail to regulate?

When people hear about regulators failing to spot problems, they often think the regulators are incompetent.  The headlines around these cases present a picture of regulators unwilling, unable, or unprepared to do their jobs.  Even though regulators may have flaws, … Continue reading

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Thoughts on Managing America’s renewal: educating ourselves to live within our means.

The financial crisis has shown that the economic growth over the past 20 years in the United States has been based largely, but not exclusively, on personal and corporate debt.  The debt dependency has weakened the fundamental financial systems within the … Continue reading

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