Tag Archives: United States

The myth of the transparent organisation.

We will hear that transparency is good for organisations and organisations will even tout their transparency. In many cases, the organisations believe what they are doing is transparent. They publish information on a regular basis that describes decisions, financial positions, … Continue reading

Posted in compliance, coruption, learning organisation, transparency | Tagged , , , , , , | 1 Comment

How to write transparent investigation reports

In the age of Freedom of Information, public sector organisations, including the police, have to be prepared to respond to FOI requests for how they conduct investigations.  For some organisations and some situations, the investigation report is made public such … Continue reading

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When will the professional troll hunters and RAT catchers emerge?

  We have seen the recent headlines that anonymous trolls have been identified on Twitter and other social media sites so that people can take legal action. In most cases, the trolls are known or do little to hide their … Continue reading

Posted in knowledge worker, management, Uncategorized | Tagged , , , , , , , , , , , , | 1 Comment

The tide is coming in: Archives and the digital tsunami

Like all businesses, archives face the challenges from the social media economy.[1] For most people archives can seem a dusty forgotten place that only scholars or researchers would have an interest. In many ways, this is true because it is … Continue reading

Posted in change, change managment, information management, local government, management | Tagged , , , , , | 3 Comments

Snowden’s public resignation as a whistle blower: lessons for changing an organisation?

Recently, Edward Snowden publicly leaked National Security Agency (NSA) documents in a bid to alert the public to the surveillance state.   He wanted to change America by igniting a debate over security and privacy.  By disclosing documents publicly and speaking … Continue reading

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In the age of social media, will your Chief Executive sort your mail?

The question is shocking, as it seems impossible. Yet, in today’s social media enhanced workplace, the potential is implicit within the technology.   We would not expect a Chief executive to open a company’s mail, sort it and deliver it. Yet, … Continue reading

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Need to improve your customer service? Have your Chief Executive sign the complaint responses

Sometimes you have trouble with customer service. Try as you might, you cannot find a way to improve it. What may exist is a gap between the senior management and the frontlines regarding customer service. In many ways, the senior … Continue reading

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