-
Join 390 other subscribers
-
Recent Posts
Top Posts & Pages
- Has horizon scanning failed the public sector by its inability to scan the financial crisis?
- Are you a filer or a searcher? Did your organisations teach you to file?
- Here is the next revolution in records and records management?
- Culture eats your structure for lunch
- The tide is coming in: Archives and the digital tsunami
Tag Archives: Education and Training
Need to improve your customer service? Have your Chief Executive sign the complaint responses
Sometimes you have trouble with customer service. Try as you might, you cannot find a way to improve it. What may exist is a gap between the senior management and the frontlines regarding customer service. In many ways, the senior … Continue reading
Posted in culture, customer service, leadership, management
Tagged Business, Business Services, Chief executive officer, Complaint, Customer, Customer Management, customer service, Education and Training, leadership, United States
Comments Off on Need to improve your customer service? Have your Chief Executive sign the complaint responses
More words and phrases that kill customer service
A few months ago, I wrote a blog about words that kill customer service. Words like “unfortunately” or “of course” and “obviously” immediately undermined the attempt to give good customer service. I am now returning to that idea with some … Continue reading
Posted in culture, customer service, learning organisation, management
Tagged customer service, Education and Training
1 Comment
Thoughts on management 