Tag Archives: leadership

Leaders determine culture: The troubling case of UK policing.

UK College of Policing published a report on police leadership culture.[1] The report found that the top officer culture is problematic as it encourages bullying, sexual harassment, and a sense of entitlement to legal and illegal perks. The report describes … Continue reading

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Is an organisation corrupt or just ill?

When we hear about a corrupt organisation we often are surprised and outraged. What we fail to consider is that all organisations are never completely healthy. They are all ill to some extent. They will have practices that are dubious, … Continue reading

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Systems thinking for middle managers: workplace democracy in action.

As middle manager, I have been thinking a lot about how I do my job. As a colleague explained to me, “We are the jam in the sandwich.”  I liked the idea because it shows a central, sweet, and connective … Continue reading

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Need to improve your customer service? Have your Chief Executive sign the complaint responses

Sometimes you have trouble with customer service. Try as you might, you cannot find a way to improve it. What may exist is a gap between the senior management and the frontlines regarding customer service. In many ways, the senior … Continue reading

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What you allow to interrupt you defines your priorities

We often hear management gurus advising us that effective and successful leaders know how to prioritise their work and the work of their company. To an extent, they are correct. What is left unsaid and not discussed is how those … Continue reading

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Do corporate integrity programmes work or does culture eat them too?

  The Barclays fine for the LIBOR scandal and Glaxo Smith Kline (GSK)’s massive fine by regulators raises the question whether corporate integrity programmes work. All major firms have the programmes in some form either as a corporate social responsibility programme or as an … Continue reading

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Leadership is not a conversation

Despite the claims of Groysberg and Slind at Harvard Business Review, leadership is not a conversation because staff do not listen. The staff do not listen because what is being presented as a “conversation” or a “dialogue” is instead a … Continue reading

Posted in leadership, learning organisation, management, path dependency | Tagged , , , , , , , , | 12 Comments