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Tag Archives: leadership
Leaders determine culture: The troubling case of UK policing.
UK College of Policing published a report on police leadership culture.[1] The report found that the top officer culture is problematic as it encourages bullying, sexual harassment, and a sense of entitlement to legal and illegal perks. The report describes … Continue reading
Posted in bureaucracy, coruption, culture, leadership, learning organisation
Tagged Ethics, leadership, Middle management, Organizational culture, politics, Senior management
1 Comment
Is an organisation corrupt or just ill?
When we hear about a corrupt organisation we often are surprised and outraged. What we fail to consider is that all organisations are never completely healthy. They are all ill to some extent. They will have practices that are dubious, … Continue reading
Posted in coruption, culture, leadership, management
Tagged Ethics, leadership, organisation, Senior management
1 Comment
Systems thinking for middle managers: workplace democracy in action.
As middle manager, I have been thinking a lot about how I do my job. As a colleague explained to me, “We are the jam in the sandwich.” I liked the idea because it shows a central, sweet, and connective … Continue reading
Need to improve your customer service? Have your Chief Executive sign the complaint responses
Sometimes you have trouble with customer service. Try as you might, you cannot find a way to improve it. What may exist is a gap between the senior management and the frontlines regarding customer service. In many ways, the senior … Continue reading
Posted in culture, customer service, leadership, management
Tagged Business, Business Services, Chief executive officer, Complaint, Customer, Customer Management, customer service, Education and Training, leadership, United States
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What you allow to interrupt you defines your priorities
We often hear management gurus advising us that effective and successful leaders know how to prioritise their work and the work of their company. To an extent, they are correct. What is left unsaid and not discussed is how those … Continue reading
Leadership is not a conversation
Despite the claims of Groysberg and Slind at Harvard Business Review, leadership is not a conversation because staff do not listen. The staff do not listen because what is being presented as a “conversation” or a “dialogue” is instead a … Continue reading
Why change Management is hard: sometimes you have to make the bricks
When people talk about change management, they often focus on large issues, like strategy, vision, and culture. All of these are important to setting the goals for the change management programme. Yet, what is often overlooked is the mechanics of … Continue reading
Posted in change, change managment, creative destruction, culture, management, path dependency
Tagged brick wall, Business, change management, frontline workers, leadership, management, Masonry and Stone, Organizational Change, Wallpaper
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Good Corporate Citizen or Good Person: check your ethics at the door?
With the recent financial crisis hitting the world, there have been a several attempts to understand what went wrong with the system. A financial and economic system that delivered staggeringly good results and provided economic benefits to billions of people … Continue reading
Posted in coruption, culture, management
Tagged Business, Consulting, corporate citizens, Corporate citizenship, Ethics, leadership, Lehman Brothers, management, Philosophy, politics, Research, unethical behaviour
1 Comment
Public resignations do these change a corporate culture?
You chafe under an organisational hierarchy seemingly focused on the wrong goals, or behaviour, or even potentially criminal activity, and you dream that you can change it through a bold personal act. For some, it will be a report to … Continue reading
Posted in change, change managment, culture, leadership, learning organisation, management
Tagged DNA, Enron, Goldman Sachs, Greg Smith, HBOS, leadership, Organizational culture, Paul Moore, Whistleblower
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Thoughts on management 
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