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- More words and phrases that kill customer service
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Tag Archives: Barclays
Who is creating the rotten barrels in your company?
In an earlier post, I discussed the myth of the rogue employee. The post focused on how the term was used when an organisation wanted to scapegoat an employee. When that happened, I argued that the organisation used the term to … Continue reading →
Posted in change, coruption, culture, leadership, learning organisation, management
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Tagged Barclays, Business, Employment, Enron, LIBOR, Organization, Organizational culture, rotten apple, Senior management
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Do corporate integrity programmes work or does culture eat them too?
The Barclays fine for the LIBOR scandal and Glaxo Smith Kline (GSK)’s massive fine by regulators raises the question whether corporate integrity programmes work. All major firms have the programmes in some form either as a corporate social responsibility programme or as an … Continue reading →
The Bureaucrat and the Banker: Bob Diamond’s downfall
Bob Diamond is a shrewd, powerful, deal maker who does not understand bureaucratic politics. On Wall Street, or in the City, your word is your bond. If you cannot keep your word, you cannot do business. Lehman Brothers collapsed in … Continue reading →
Posted in coruption, culture, leadership, management
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Tagged Bank, Barclays, Bob Diamond, Business, current-events, economy, Lehman Brothers, London Interbank Offered Rate, politics, Treasury, Washington DC, White House
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Thoughts on management 