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- More words and phrases that kill customer service
- Does the fish rot from the head down? When organisations go toxic
- RBS vs. Lehman Brothers failures in leadership, culture, and regulators.
- Risk cannot be conquered: Has Wall Street forgotten Machiavelli’s lessons?
- Who is creating the rotten barrels in your company?
Tag Archives: Enron
We will hear that transparency is good for organisations and organisations will even tout their transparency. In many cases, the organisations believe what they are doing is transparent. They publish information on a regular basis that describes decisions, financial positions, … Continue reading
In any organisation, you have to discuss bad news but few people consider where it is discussed. How you discuss bad news will influence, if not determine, the success of your company. The issue is more than critical upwards communication … Continue reading
In an earlier post, I discussed the myth of the rogue employee. The post focused on how the term was used when an organisation wanted to scapegoat an employee. When that happened, I argued that the organisation used the term to … Continue reading
You chafe under an organisational hierarchy seemingly focused on the wrong goals, or behaviour, or even potentially criminal activity, and you dream that you can change it through a bold personal act. For some, it will be a report to … Continue reading
Why do companies obey the law? Compliance in a self-regulated business is habit that needs to be nurtured.
One of the challenges faced by businesses is how sustain compliance with corporate governance rules. The recent corporate scandals such as Enron, WorldCom and others shows what happens when the internal corporate culture diverges from corporate governance. The challenge is … Continue reading
The difference between a political crisis and a business crisis, from a media response perspective might be small, but it is important. The structure to a political crisis has a different focus and context. Politics is structured around wrestling in … Continue reading
An ancient phrase says that a fish rots from the head down. The phrase is known in China as well as Europe in the middle ages. http://www.phrases.org.uk/meanings/fish-rot-from-the-head-down.html What is interesting about the consistency between the meanings for the phrase is … Continue reading