Tag Archives: Company

Where do you discuss bad news?

Posted on April 14, 2014 by

In any organisation, you have to discuss bad news but few people consider where it is discussed. How you discuss bad news will influence, if not determine, the success of your company. The issue is more than critical upwards communication … Continue reading →

Posted in change, change managment, culture, leadership, learning organisation, management, renewal | Tagged , , , , , , , , , | 2 Comments

To get better complaints: help the customer to complain

Posted on May 16, 2013 by

I read this HBR blog and thought about how it could be applied to complaints.  When a problem occurs, an organisation will often wait until someone before trying to fix the issue. As most organisations do not work actively to … Continue reading →

Posted in customer service, management | Tagged , , , , , , , | 4 Comments