Top Posts & Pages
- More words and phrases that kill customer service
- Why do companies obey the law? Compliance in a self-regulated business is habit that needs to be nurtured.
- Leaders determine culture: The troubling case of UK policing.
- Does the fish rot from the head down? When organisations go toxic
- The myth of the rogue employee: rotten barrels create rotten apples
Tag Archives: Facebook
I have been wrestling with this question for a few months. I have been interested in the way automation is changing work and what it means for the future of work. Some of my essays over the past years have … Continue reading
The Facebook Experiment has upset many people. In the experiment, which was conducted in 2012, Facebook manipulated the timelines of some of its users. They filled it with good or bad news to study its effect on the user’s mood. … Continue reading
On the 29th of April, I attended the TRIL Trust, Risk, Information and the Law Conference, in Winchester hosted by the University’s Centre for Information Rights. The conference was well organised with about 60 attendees. The day was structured with … Continue reading
As the raw material of the digital economy, are you worried about your privacy or your cut of the profits?
The Guardian recently published a story about BUPA buying patient identifiable information from the NHS. The story explained that the government approved selling access to the NHS patent data in its attempt to maintain economic competitiveness in the … Continue reading
I read this HBR blog and thought about how it could be applied to complaints. When a problem occurs, an organisation will often wait until someone before trying to fix the issue. As most organisations do not work actively to … Continue reading
In the age of the internet and kindle, this sounds like a strange claim. Yet, I think the use of advertisements, links, pop-ups and other attention grabbing devices has reached the point where we are being conditioned to accept pay … Continue reading