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Tag Archives: Facebook
If the future of work is automation, what is the future of management?
I have been wrestling with this question for a few months. I have been interested in the way automation is changing work and what it means for the future of work. Some of my essays over the past years have … Continue reading
Posted in creative destruction, culture, management Tagged Algorithm, Artificial intelligence, Automation, Capital (economics), Computational fluid dynamics, Computer science, Facebook, innovation, management, Quantopian, The Wall Street Journal Comments Off on If the future of work is automation, what is the future of management?
The Facebook experiment and the web’s ethical void
The Facebook Experiment has upset many people. In the experiment, which was conducted in 2012, Facebook manipulated the timelines of some of its users. They filled it with good or bad news to study its effect on the user’s mood. … Continue reading
Posted in compliance, learning organisation, management, privacy, Uncategorized Tagged digital domain, ethical content, Ethics, Facebook, Facebook Experiment, Hans Kelsen, Law, Lawyer, Legal ethics, Nazi, Weimar Republic Comments Off on The Facebook experiment and the web’s ethical void
Thoughts on the Trust, Risk, Information and the Law Conference (#TRILCon)
On the 29th of April, I attended the TRIL Trust, Risk, Information and the Law Conference, in Winchester hosted by the University’s Centre for Information Rights. The conference was well organised with about 60 attendees. The day was structured with … Continue reading
As the raw material of the digital economy, are you worried about your privacy or your cut of the profits?
The Guardian recently published a story about BUPA buying patient identifiable information from the NHS. The story explained that the government approved selling access to the NHS patent data in its attempt to maintain economic competitiveness in the … Continue reading
To get better complaints: help the customer to complain
I read this HBR blog and thought about how it could be applied to complaints. When a problem occurs, an organisation will often wait until someone before trying to fix the issue. As most organisations do not work actively to … Continue reading
Posted in customer service, management Tagged Company, Complaint, Customer, Customer experience, Customer Management, customer service, Facebook, Twitter 4 Comments
Are online adverts being pushed so that we choose pay walls to avoid them?
In the age of the internet and kindle, this sounds like a strange claim. Yet, I think the use of advertisements, links, pop-ups and other attention grabbing devices has reached the point where we are being conditioned to accept pay … Continue reading
Posted in customer service, information management, knowledge worker, management Tagged Advertising, Business, Facebook, Forbes, forbes magazine, Marc Rotenberg, Mark Zuckerberg, marketing, Media, pop ups, technology, Vanity Fair, Web page Comments Off on Are online adverts being pushed so that we choose pay walls to avoid them?
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