Top Posts & Pages
- More words and phrases that kill customer service
- Leadership is not a conversation
- Why do companies obey the law? Compliance in a self-regulated business is habit that needs to be nurtured.
- Does the fish rot from the head down? When organisations go toxic
- Hierarchies are networks! Hyperlinks do not subvert hierarchies.
Category Archives: culture
For a number of years, people have campaigned against the Sun newspaper. The rallying cry is “Don’t buy the Sun”. The movement emerged after the Sun’s infamous and defamatory headline. The campaign has grown with the advent of social media. … Continue reading
For 20 years, Roger Ailes ruled over Fox News like a personal fiefdom. He was in control and everyone knew it. If you did not do as he wanted, you would soon find that you were no longer needed. Even … Continue reading
For 27 years, the South Yorkshire Police (SYP) were institutionally silent about their Hillsborough failures. For 27 years the officers maintained their silence. For 27 years, they fought hard to deny the truth. The issue was not a dispute over … Continue reading
In any organisation, the question is never “how did sexual harassment occur”, it is “who is going to stop it?” The organisation will not stop it unless someone stops him. The organisation as organisation will simply continue to function as … Continue reading
I have been wrestling with this question for a few months. I have been interested in the way automation is changing work and what it means for the future of work. Some of my essays over the past years have … Continue reading
Daniel Morgan was brutally murdered with an axe. In the days before his murder, he had claimed to have information about a network of corrupt police officers. Despite, 6 investigations and two failed prosecutions, his killers have never been brought … Continue reading
The following is an analysis of Jeff Bezos’s email to his staff after a New York Times article criticized the company and its culture. The email reveals more about Bezos than he realizes. It is worth understanding the full extent … Continue reading
What do we mean by regime? I use this term often in my writing as it explains the wider context for political activity. Politics occurs within the regime and the regime shapes political activity. The term, though, is not used … Continue reading
UK College of Policing published a report on police leadership culture. The report found that the top officer culture is problematic as it encourages bullying, sexual harassment, and a sense of entitlement to legal and illegal perks. The report describes … Continue reading