Top Posts & Pages
- More words and phrases that kill customer service
- Leadership is not a conversation
- Why do companies obey the law? Compliance in a self-regulated business is habit that needs to be nurtured.
- Does the fish rot from the head down? When organisations go toxic
- Hierarchies are networks! Hyperlinks do not subvert hierarchies.
Tag Archives: South Yorkshire Police
For 27 years, the South Yorkshire Police (SYP) were institutionally silent about their Hillsborough failures. For 27 years the officers maintained their silence. For 27 years, they fought hard to deny the truth. The issue was not a dispute over … Continue reading
Every man has some [truths] which he would not tell to everyone, but only to his friends. He has others which he would not reveal even to his friends, but only to himself, and that in secret. But finally there … Continue reading