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- More words and phrases that kill customer service
- Why do companies obey the law? Compliance in a self-regulated business is habit that needs to be nurtured.
- Leaders determine culture: The troubling case of UK policing.
- Does the fish rot from the head down? When organisations go toxic
- The myth of the rogue employee: rotten barrels create rotten apples
Tag Archives: path dependency
Silence and the South Yorkshire Police
For 27 years, the South Yorkshire Police (SYP) were institutionally silent about their Hillsborough failures. For 27 years the officers maintained their silence. For 27 years, they fought hard to deny the truth. The issue was not a dispute over … Continue reading
Posted in bureaucracy, change managment, coruption, culture, leadership, path dependency
Tagged Corruptiion, culture, path dependency, Sexual abuse, Silence, South Yorkshire Police, Voice
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knowledge workers: turning hedgehogs into foxes
The future of work is that knowledge workers will be driving productivity. The connections they make and can see are important. However, the issue for all management is that hiring practice often solving on the immediate problem and not the … Continue reading
Posted in local government
Tagged knowledge, path dependency, productivity
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