Tag Archives: Twitter

Thoughts on TRILCon15: The Privacy Arms Race

On the 21st of April, I attended the Trust Risk Information and the Law Conference 2015. It was by the Centre for Information Rights. The theme was the Privacy Arms Race. My blog on the previous conference can be found here.[1] A … Continue reading

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Thoughts on the Trust, Risk, Information and the Law Conference (#TRILCon)

On the 29th of April, I attended the TRIL Trust, Risk, Information and the Law Conference, in Winchester hosted by the University’s Centre for Information Rights.  The conference was well organised with about 60 attendees.  The day was structured with … Continue reading

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When will the professional troll hunters and RAT catchers emerge?

  We have seen the recent headlines that anonymous trolls have been identified on Twitter and other social media sites so that people can take legal action. In most cases, the trolls are known or do little to hide their … Continue reading

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Launching a new media company: Media Meditations

Dear Subscribers, I have decided to launch a new media company. As this seems to be the must do social media activity, I thought I would get involved. To join this group, I have created Media Meditations. It is 500 … Continue reading

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If it is not written down, it did not happen: a problematic approach to customer service

The phrase is often used to describe the need for good records management and good documentation practices in investigations. One website suggests it as an approach to capture knowledge [link], while another suggests it can be used to help investigations [link]. The … Continue reading

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To get better complaints: help the customer to complain

I read this HBR blog and thought about how it could be applied to complaints.  When a problem occurs, an organisation will often wait until someone before trying to fix the issue. As most organisations do not work actively to … Continue reading

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Monologue vs. dialogue: The myth that governments need more or better communication.

There is an on-going myth within social media circles that governments need more and better communication.  The problem is that this is not true. Governments spend a large amount of time and money communicating with the public. They have annual … Continue reading

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