Join 2,296 other subscribers
Top Posts & Pages
- More words and phrases that kill customer service
- Culture eats your structure for lunch
- Reducing the Deficit: Leadership and the challenge of deficit thinking in management
- Why do companies obey the law? Compliance in a self-regulated business is habit that needs to be nurtured.
- How to write transparent investigation reports
Tag Archives: Twitter
On the 29th of April, I attended the TRIL Trust, Risk, Information and the Law Conference, in Winchester hosted by the University’s Centre for Information Rights. The conference was well organised with about 60 attendees. The day was structured with … Continue reading
I read this HBR blog and thought about how it could be applied to complaints. When a problem occurs, an organisation will often wait until someone before trying to fix the issue. As most organisations do not work actively to … Continue reading
I came across the following reference to time within the retail sector and it made me consider how local government, or any business, thinks about time. An old saying in the retail industry is that: ‘If information is available monthly, … Continue reading
Does social media lead to better performance or better customer service? Is it shaping those cultures or revealing them?
Does the use of social media inside an organisation or externally create better performance or better customer service? The argument is that social media improves a company’s financial position by improving its reputation through increased external customer service and improved … Continue reading