-
Join 390 other subscribers
-
Recent Posts
Top Posts & Pages
- Are you a filer or a searcher? Did your organisations teach you to file?
- Monologue vs. dialogue: The myth that governments need more or better communication.
- Leadership is not a conversation
- Do corporate integrity programmes work or does culture eat them too?
- Leaders determine culture: The troubling case of UK policing.
Tag Archives: Information Commissioner
If it is not written down, it did not happen: a problematic approach to customer service
The phrase is often used to describe the need for good records management and good documentation practices in investigations. One website suggests it as an approach to capture knowledge [link], while another suggests it can be used to help investigations [link]. The … Continue reading
Posted in Uncategorized
Tagged Business, Complaint, Customer, customer service, Information Commissioner, Organization, social media, Twitter
Comments Off on If it is not written down, it did not happen: a problematic approach to customer service
Thoughts on management 