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If it is not written down, it did not happen: a problematic approach to customer service
The phrase is often used to describe the need for good records management and good documentation practices in investigations. One website suggests it as an approach to capture knowledge [link], while another suggests it can be used to help investigations [link]. The … Continue reading
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Tagged Business, Complaint, Customer, customer service, Information Commissioner, Organization, social media, Twitter
Comments Off on If it is not written down, it did not happen: a problematic approach to customer service
Thoughts on management 