Tag Archives: Customer experience

To get better complaints: help the customer to complain

Posted on May 16, 2013 by lawrence serewicz

I read this HBR blog and thought about how it could be applied to complaints.  When a problem occurs, an organisation will often wait until someone before trying to fix the issue. As most organisations do not work actively to … Continue reading →

Posted in customer service, management | Tagged , , , , , , , | 4 Comments