-
Recent Posts
Top Posts & Pages
- Does the fish rot from the head down? When organisations go toxic
- More words and phrases that kill customer service
- Three reasons why Apple will disappear by 2020: What Machiavelli tells us about managing Apple’s future.
- RBS vs. Lehman Brothers failures in leadership, culture, and regulators.
- How work can compromise our ethics
Tag Archives: critical upwards communication
Does Yammer and social media lead to improved FOIA response rates?
Does Yammer or any social media platform create better internal communications? If it does, then does that lead to better performance? Are companies that use social media platforms able to share critical upwards communication? For public sector organisations, does internal … Continue reading
Does social media lead to better performance or better customer service? Is it shaping those cultures or revealing them?
Does the use of social media inside an organisation or externally create better performance or better customer service? The argument is that social media improves a company’s financial position by improving its reputation through increased external customer service and improved … Continue reading