Tag Archives: critical upwards communication

Does Yammer and social media lead to improved FOIA response rates?

Posted on September 26, 2011 by

Does Yammer or any social media platform create better internal communications? If it does, then does that lead to better performance? Are companies that use social media platforms able to share critical upwards communication?  For public sector organisations, does internal … Continue reading →

Posted in information management, knowledge worker, local government | Tagged , , , , | 2 Comments

Does social media lead to better performance or better customer service? Is it shaping those cultures or revealing them?

Posted on September 13, 2011 by

Does the use of social media inside an organisation or externally create better performance or better customer service? The argument is that social media improves a company’s financial position by improving its reputation through increased external customer service and improved … Continue reading →

Posted in customer service, information management, innovation, knowledge worker | Tagged , , , , , | 3 Comments