Top Posts & Pages
- More words and phrases that kill customer service
- Why do companies obey the law? Compliance in a self-regulated business is habit that needs to be nurtured.
- Leaders determine culture: The troubling case of UK policing.
- Does the fish rot from the head down? When organisations go toxic
- The myth of the rogue employee: rotten barrels create rotten apples
Category Archives: records management
Do you know what information your managers need to do their jobs?
How much of the data is for control and how much for information?
The answers to Drucker’s questions will tell how close you are to an information organisation Continue reading
In November 2015, I attended the Threats to Openness conference held at Northumbria University. The conference had a specific aim “discuss the growing threats to citizens’ rights to access public archives across the digital world.” Although we did not discuss … Continue reading
The major issue for the web is how to identify a user. At first glance, this seems an obvious question. We know who someone is by the IP address and the owner of the computer. Except that is not always … Continue reading
According to a recent report, the Metropolitan Police have delayed the work of the Daniel Morgan Independent Panel. The article says the delay is caused by the lack of an agreed protocol with the Panel for the transfer of documents … Continue reading
I thought it was time to join the YouTube generation and post a video. I narrated a PowerPoint presentation and converted it into a video. Although these tools have been around for a few years, I did this for two … Continue reading
I have been thinking about the future of archives for the next 20 years and how services will be delivered. I am interested in how the public (archive users) will access the archives. In particular, I am interested in how … Continue reading
The way organisations view records and records management is set to change. Records management has always been about compliance. Businesses and governments have to comply with the law. There are penalties if a business or person does not keep the … Continue reading
Why Facebook and Google’s strengths are their strategic weakness: privacy and search logic become their downfall.
Google and Facebook are similar in many ways because they both work to find ways to profit from their service users. In their own way, they want to take advantage of their respective strengths. Yet, in this task, they show … Continue reading
In today’s financially constrained times, there is a search to find ways to do more with less yet increase efficiency and effectiveness with records management. One area where savings and efficiencies have been promised is in records management.*** In particular, … Continue reading
Do companies really know how to value their emails? Do they treat them like other assets or is it that because they cannot value them, they do not store them or manage them correctly? I was struck by this question … Continue reading