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January Break see you in February
Dear Subscribers, I hope you had an excellent 2014 and I wish you a wonderful 2015. I am letting you know that I am taking a break from blogging until February. I have been writing three blogs over the past … Continue reading
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The Facebook experiment and the web’s ethical void
The Facebook Experiment has upset many people.[1] In the experiment, which was conducted in 2012, Facebook manipulated the timelines of some of its users. They filled it with good or bad news to study its effect on the user’s mood. … Continue reading
Posted in compliance, learning organisation, management, privacy, Uncategorized
Tagged digital domain, ethical content, Ethics, Facebook, Facebook Experiment, Hans Kelsen, Law, Lawyer, Legal ethics, Nazi, Weimar Republic
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IAPP Privacy and Freedom: A review by Lawrence Serewicz (@lldzne)
Here is my review of Alan Westin’s book Privacy and Freedom. I would welcome your views on the review. I would be particularly interested in what you think of the following thesis. The privacy professionals have failed to deliver on … Continue reading
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Has ECJ’s Google ruling made us forget there are other memories?
The recent ruling by the ECJ has raised some concerns about the right to be forgotten. Many commentators have suggested that this ruling means the right to be forgotten exists. However, they have gotten ahead of themselves, as the right … Continue reading
Improvement
Originally posted on Thoughts from a Guerrilla Worker:
Day 9 of the A to Z Blogging Challenge. The biggest room in your business should be the room for improvement. Is it? I hope it’s bigger than the room for complacency.…
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Why your boss is a jerk (and what you can do about it)
Originally posted on John Stepper:
Complete this sentence: “My boss is a …” Did you say “role model”? Or “true leader”? No. When you start searching the Internet for “My boss is a…,” the most common completions are “bully,” “idiot,”…
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The future of Records Management (A youtube video)
I thought it was time to join the YouTube generation and post a video. I narrated a PowerPoint presentation and converted it into a video. Although these tools have been around for a few years, I did this for two … Continue reading
Is quality or timeliness the key to FOIA success?
Is quality or timeliness the key to FOIA success? If you work with freedom of information, you face an eternal debate: is it better to have a lower quality response on time or a complete response that is overdue. In … Continue reading
Posted in change, change managment, creative destruction, Uncategorized
Tagged foi, Freedom of Information Act, Government, local government, management, Organizational culture, timeliness
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When will the professional troll hunters and RAT catchers emerge?
We have seen the recent headlines that anonymous trolls have been identified on Twitter and other social media sites so that people can take legal action. In most cases, the trolls are known or do little to hide their … Continue reading
Posted in knowledge worker, management, Uncategorized
Tagged Business, consultancy, Facebook, FLAME, hackers, IP address, Knowledge Management, Snowden, Social network, troll, Trollhunter, Twitter, United States
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If it is not written down, it did not happen: a problematic approach to customer service
The phrase is often used to describe the need for good records management and good documentation practices in investigations. One website suggests it as an approach to capture knowledge [link], while another suggests it can be used to help investigations [link]. The … Continue reading
Posted in Uncategorized
Tagged Business, Complaint, Customer, customer service, Information Commissioner, Organization, social media, Twitter
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