What a photocopier tells you about your corporate culture

Many times leaders will ask themselves how they can tell the morale of their troops. Sure signs of bad morale are easy to spot. We see slumped shoulders, people looking at their shoes, people not picking up after themselves and generally not caring about their equipment or their area.

These may easy to spot in the military. For example the unit that was at the centre of some of the US atrocities in the Iraq war did not have good discipline records. Their base camp was messy and officers did not show command and soldiers did not show respect. In short the lack of control allowed bad things to happen.

The same can be said in business. If workers are not taking care of the details, large problems can occur.  At the same time if line managers are not engaging, the workers can see this as a sign their behaviour is tolerated or condoned.  Leaders have to step in and address the issues for both workers and managers.

So what does this have to do with the photocopier?

The photocopier is a good barometer especially if it is in a communal area where people cannot be seen to use it. Why? People will take out their frustrations on the machine when no one is watching. They will slam doors, yank on the handles and generally beat up on it. The more it breaks down the more likely your morale is low.

The photocopiers and printers in offices will have a better repair and maintenance record.  This is not simply because they are watched. They are also seen as belonging to someone rather than to the company and therefore abstract.   This is not the tragedy of the commons issue, though, either.  Everyone knows that the photocopier belongs to the comapny and that others rely upon it.  Thus when damaging it and beating up on it they know that it will affect others. At the same time it is more likely to be used by frontline teams and workers.  If they are not supportive of the mission they are not going to take care of the equipment.  As a result their behaviours, disrepair, unwillingness to care for it, and disregard for the organisation’s property show how far they are disassociating themselves from the comapny.

Thus, a quick check of your maintenance costs and photocopier repair records may be a good barometer of the morale in your unit, service, or the whole company. You can also use it to check whether your direct reports are communicating bad (critical) news upward.  If they keep insisting morale is fine and the repair record is high, you may need to ask some searching questions and consider the morale may be lower than you realize if direct reports cannot tell you how bad it morale is.

So, the next time you make a photocopy or print you may be indicaing more than you realize.

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About lawrence serewicz

An American living and working in the UK trying to understand the American idea and explain it to others. The views in this blog are my own for better or worse.
This entry was posted in change, culture, management and tagged , , , . Bookmark the permalink.

2 Responses to What a photocopier tells you about your corporate culture

  1. That was an interesting article and something I havn’t actually thought about. As someone who deals with photocopier leasing on a daily basis, perhaps its time I looked at the number of service calls to each company and perhaps go into the “increasing morale” business. Get to charge the customer more money for it!

    Like

    • lawrence serewicz says:

      Thanks for the comment. I am glad you found it interesting. I would think you could have a sideline service about corporate culture and advising on morale. 🙂 You may also want to target those companies who are downsizing as people may be taking out their frustrations more readily on the photocopier. In all seriousness, I would be interested if the hypothesis is true from your perspective. For example, do you have more call outs in companies that are going through restructures? I be interested in the field tests.

      Good luck with the business.
      Best,

      Lawrence

      Like

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