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Category Archives: leadership
How well does your company handle a fire drill?
As a chief executive or as a senior manager, you will want to know the health of your organisation. You will want to know if the organisation can carry out your vision. Are staff engaged with the company? Will they … Continue reading
Posted in change managment, leadership, learning organisation, management
Tagged Business, Communication, Drill, Fire alarm system, Fire drill, management, Organization, Senior management
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Culture eats your structure for lunch
Peter Drucker allegedly said that culture eats strategy for breakfast. If strategy is for breakfast then your structure is for lunch. Culture will overcome any structural chart or any reorganisation. Companies fail because they believe that a restructure will change … Continue reading
In the age of social media, will your Chief Executive sort your mail?
The question is shocking, as it seems impossible. Yet, in today’s social media enhanced workplace, the potential is implicit within the technology. We would not expect a Chief executive to open a company’s mail, sort it and deliver it. Yet, … Continue reading
Posted in change managment, leadership, management
Tagged Business, Chief executive officer, Project manager, Richard Nixon, Senior management, social media, Strategic planning, United States
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Need to improve your customer service? Have your Chief Executive sign the complaint responses
Sometimes you have trouble with customer service. Try as you might, you cannot find a way to improve it. What may exist is a gap between the senior management and the frontlines regarding customer service. In many ways, the senior … Continue reading
Posted in culture, customer service, leadership, management
Tagged Business, Business Services, Chief executive officer, Complaint, Customer, Customer Management, customer service, Education and Training, leadership, United States
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Four questions for George Entwistle at parliament on 23 October 2012
When George Entwistle answers questions before the Culture, Media, and Sport Committee on Tuesday 23 October 2012, the committee will face several challenges. First, the committee will show the public’s interest about the withdrawal of the Newsnight programme. On the … Continue reading
Posted in culture, leadership, learning organisation, path dependency, renewal
Tagged Allegation, BBC, Entwistle, George Entwistle, Harassment, harassment issues, Jimmy Savile, Newsnight, politics, Savile, sexual harassment policy
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Are you aware of how your solution has unintended consequences?
In trying to manage, it is important to start by understanding the issue or the problem before trying to solve it. As Peter Drucker wrote, an effective executive asks, “What needs to be done?” Often times, a manager may believe … Continue reading
Posted in change managment, culture, leadership, management
Tagged Chief executive officer, Effective Executive, Parking lot, Peter Drucker, Problem solving, Senior management
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Thoughts on management 
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