Category Archives: leadership

How work can compromise our ethics

Before we enter the work place, we are never warned that the work can deform us ethically. We hear about accidents, sexual harassment, or even fraud, but how many of us are warned about the way that work can deform … Continue reading

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Where do you discuss bad news?

In any organisation, you have to discuss bad news but few people consider where it is discussed. How you discuss bad news will influence, if not determine, the success of your company. The issue is more than critical upwards communication … Continue reading

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How well does your company handle a fire drill?

As a chief executive or as a senior manager, you will want to know the health of your organisation. You will want to know if the organisation can carry out your vision. Are staff engaged with the company? Will they … Continue reading

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Who is creating the rotten barrels in your company?

In an earlier post, I discussed the myth of the rogue employee. The post focused on how the term was used when an organisation wanted to scapegoat an employee. When that happened, I argued that the organisation used the term to … Continue reading

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Culture eats your structure for lunch

Peter Drucker allegedly said that culture eats strategy for breakfast.  If strategy is for breakfast then your structure is for lunch.  Culture will overcome any structural chart or any reorganisation. Companies fail because they believe that a restructure will change … Continue reading

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In the age of social media, will your Chief Executive sort your mail?

The question is shocking, as it seems impossible. Yet, in today’s social media enhanced workplace, the potential is implicit within the technology.   We would not expect a Chief executive to open a company’s mail, sort it and deliver it. Yet, … Continue reading

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Need to improve your customer service? Have your Chief Executive sign the complaint responses

Sometimes you have trouble with customer service. Try as you might, you cannot find a way to improve it. What may exist is a gap between the senior management and the frontlines regarding customer service. In many ways, the senior … Continue reading

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