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- More words and phrases that kill customer service
- Does the fish rot from the head down? When organisations go toxic
- RBS vs. Lehman Brothers failures in leadership, culture, and regulators.
- Are we all managers now?: the rise of the self-organising organisations.
- How to write transparent investigation reports
Category Archives: leadership
RBS vs. Lehman Brothers failures in leadership, culture, and regulators.
In January 2012, the Financial Services Authority published its report on the Royal Bank of Scotland’s (RBS) failure. The report is surprisingly candid. It is also a rarity. The FSA does not usually publish its regulatory reports. However, the size … Continue reading
Posted in coruption, culture, leadership, management
Tagged ABN Amro, Financial Services Authority, Fred Goodwin, FSA, Hector Sants, Lehman Brothers, RBS, Royal Bank of Scotland
2 Comments
Leadership is not a conversation
Despite the claims of Groysberg and Slind at Harvard Business Review, leadership is not a conversation because staff do not listen. The staff do not listen because what is being presented as a “conversation” or a “dialogue” is instead a … Continue reading
Thoughts on Managing America’s renewal: educating ourselves to live within our means.
The financial crisis has shown that the economic growth over the past 20 years in the United States has been based largely, but not exclusively, on personal and corporate debt. The debt dependency has weakened the fundamental financial systems within the … Continue reading
Posted in culture, innovation, leadership, management, path dependency, renewal
Tagged Americans, Average Joe, Business, Credit, Federal Reserve System, Financial Services, Goldman Sachs, occupy-wall-street, politics, UBS, United States, Wall Street
Comments Off on Thoughts on Managing America’s renewal: educating ourselves to live within our means.
The new renaissance paradigm: dream or nightmare for technological talent?
Within the social media revolution an idea has developed that we are seeing a new Renaissance. The idea is that a New Renaissance Paradigm in which those who create content can avoid the middle man that traditionally help them to … Continue reading
Posted in change, change managment, innovation, leadership, learning organisation
Tagged Apple, Business, Facebook, Google, Organization, Renaissance, social media, technology
2 Comments
5 Reasons why Tim Cook cannot save Apple
Tim Cook has received a large amount of attention for his deft handling of the post-Steven Jobs era at Apple. He has produced excellent financial results and his approach while a contrast to Jobs, presents an important continuity for the … Continue reading
Posted in change managment, creative destruction, culture, innovation, leadership, management, path dependency, renewal
Tagged Apple, apple iphones, China, IPad, ipads, IPod, Jonathan Ive, Steve Jobs, technology, Tim Cook
Comments Off on 5 Reasons why Tim Cook cannot save Apple
Public resignations do these change a corporate culture?
You chafe under an organisational hierarchy seemingly focused on the wrong goals, or behaviour, or even potentially criminal activity, and you dream that you can change it through a bold personal act. For some, it will be a report to … Continue reading
Posted in change, change managment, culture, leadership, learning organisation, management
Tagged DNA, Enron, Goldman Sachs, Greg Smith, HBOS, leadership, Organizational culture, Paul Moore, Whistleblower
5 Comments
Monologue vs. dialogue: The myth that governments need more or better communication.
There is an on-going myth within social media circles that governments need more and better communication. The problem is that this is not true. Governments spend a large amount of time and money communicating with the public. They have annual … Continue reading
Posted in information management, innovation, knowledge worker, leadership, local government
Tagged Communication, Facebook, leadership, Organization, politics, social media, technology, Twitter, YouTube
6 Comments
The myth of the Transparent Executive?
In recent years, there has developed a belief that transparency is good for corporations. The corporations benefit by letting shareholders, stakeholders, and customers know more about the company, how it operates, and what it intends to do. The information provides … Continue reading
Thoughts on management 