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Tag Archives: Robert McNamara
Using your company’s services like a customer: your chance to learn and change?
In a recent blog post, Dan Lee had an excellent suggestion that gets to the heart of local government improvement. On point 12 of the post, he suggested that “Use local government services like a resident would to see how … Continue reading
Posted in change managment, culture, customer service, innovation, local government, management
Tagged Peter Drucker, Robert McNamara
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