Top Posts & Pages
- More words and phrases that kill customer service
- Leadership is not a conversation
- Why do companies obey the law? Compliance in a self-regulated business is habit that needs to be nurtured.
- Does the fish rot from the head down? When organisations go toxic
- Hierarchies are networks! Hyperlinks do not subvert hierarchies.
Tag Archives: Robert McNamara
In a recent blog post, Dan Lee had an excellent suggestion that gets to the heart of local government improvement. On point 12 of the post, he suggested that “Use local government services like a resident would to see how … Continue reading