Tag Archives: Robert McNamara

Using your company’s services like a customer: your chance to learn and change?

Posted on January 23, 2012 by lawrence serewicz

In a recent blog post, Dan Lee had an excellent suggestion that gets to the heart of local government improvement. On point 12 of the post, he suggested that  “Use local government services like a resident would to see how … Continue reading →

Posted in change managment, culture, customer service, innovation, local government, management | Tagged , | 1 Comment