Tag Archives: employee engagement

Does social media lead to better performance or better customer service? Is it shaping those cultures or revealing them?

Posted on September 13, 2011 by lawrence serewicz

Does the use of social media inside an organisation or externally create better performance or better customer service? The argument is that social media improves a company’s financial position by improving its reputation through increased external customer service and improved … Continue reading →

Posted in customer service, information management, innovation, knowledge worker | Tagged , , , , , | 3 Comments