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Category Archives: information management
Freedom of Information and Transparency performance improvement tools: Case Study: Camden squatters and empty properties
In the press there has been some concern that the move towards transparency either in £500 spend lists or specific requests for disclosure of information, has led to increased fraud. However, I would argue that neither FOI nor the transparency … Continue reading
Owning the problem: using complaints as an improvement tool
In books on management, there is often a tendency to look at the large or strategic issues that a company faces. The company has to have vision and a strategy for achieving the vision. Without a strategy or a vision, … Continue reading
Does Yammer and social media lead to improved FOIA response rates?
Does Yammer or any social media platform create better internal communications? If it does, then does that lead to better performance? Are companies that use social media platforms able to share critical upwards communication? For public sector organisations, does internal … Continue reading
Do companies really know how to value their emails?
Do companies really know how to value their emails? Do they treat them like other assets or is it that because they cannot value them, they do not store them or manage them correctly? I was struck by this question … Continue reading
Posted in data protection act, email, information management, records management
Tagged Business, Data Protection Act, records management
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Does social media lead to better performance or better customer service? Is it shaping those cultures or revealing them?
Does the use of social media inside an organisation or externally create better performance or better customer service? The argument is that social media improves a company’s financial position by improving its reputation through increased external customer service and improved … Continue reading
Can Councils make money from e-learning?
I recently used Adobe Captivate for the first time to make a training module on Data Protection. What struck me about the experience was the following. First, it was relatively easy to rewrite a policy into a series of PowerPoint … Continue reading
Posted in elearning, information management, knowledge worker, local government, Uncategorized
Tagged Adobe Captivate, Dave Briggs, Distance Learning, E-learning, Knowledge worker, Online Training
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Why don’t organisations manage their information in the same way they manage their money?
In the expanding social media age, I wonder how many organisations spend as much time managing their money as they do their information and knowledge. By that I mean, there are regular reports on the financial position. Managers hold regular … Continue reading
Posted in data protection act, email, information management, innovation, knowledge worker, relative success, Uncategorized
Tagged Data Protection Act, email, financial management, fines, information management, records management, retention, value
Comments Off on Why don’t organisations manage their information in the same way they manage their money?
Thoughts on management 