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- Culture eats your structure for lunch
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- Records Management and data portability: Digital Shadows or Electronic Shells?
- Leadership is not a conversation
- Here is the next revolution in records and records management?
Tag Archives: Business
Records Management and data portability: Digital Shadows or Electronic Shells?
The EU is proposing a right to data portability. How organisations respond, will have an effect on how they manage records in the future. People will be able to take their personal information from one social network organisation to another. … Continue reading
Here is the next revolution in records and records management?
The way organisations view records and records management is set to change. Records management has always been about compliance. Businesses and governments have to comply with the law. There are penalties if a business or person does not keep the … Continue reading
Posted in information management, innovation, knowledge worker, records management
Tagged Archives and Records Management, Business, Business Services, cloud-computing, commodification, compliance issues, Consulting, Freedom of information, Freedom of information legislation, management requirements, records management
11 Comments
Why do companies obey the law? Compliance in a self-regulated business is habit that needs to be nurtured.
One of the challenges faced by businesses is how sustain compliance with corporate governance rules. The recent corporate scandals such as Enron, WorldCom and others shows what happens when the internal corporate culture diverges from corporate governance. The challenge is … Continue reading
Posted in coruption, culture, management, phone hacking
Tagged Business, Corporate governance, Enron, Human resources
1 Comment
Does the fish rot from the head down? When organisations go toxic
An ancient phrase says that a fish rots from the head down. The phrase is known in China as well as Europe in the middle ages. http://www.phrases.org.uk/meanings/fish-rot-from-the-head-down.html What is interesting about the consistency between the meanings for the phrase is … Continue reading
Posted in change managment, learning organisation, local government, management
Tagged Business, Enron, Government, Jeffrey Skilling, Kenneth Lay, Xenophon
5 Comments
Words that kill customer service
When dealing with customers, the language you use can mean the difference between a satisfied customer and a lost customer. In particular, when trying to recover a customer, such as following a complaint, it is important to avoid these words. … Continue reading
Posted in customer service, learning organisation, management
Tagged Business, Complaint, Customer, Customer Management, customer service
2 Comments
Do companies really know how to value their emails?
Do companies really know how to value their emails? Do they treat them like other assets or is it that because they cannot value them, they do not store them or manage them correctly? I was struck by this question … Continue reading
Posted in data protection act, email, information management, records management
Tagged Business, Data Protection Act, records management
Comments Off on Do companies really know how to value their emails?
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